IMPORTANT NOTE: Spanish Audio Description can ONLY be ordered if the source video file is in Spanish. Spanish Audio Description is NOT possible with an English video that has translated captions. Contact your Account manager to activate this module.
Please note though that ordering Spanish Audio Description is possible if a 3Play Media file is going to be created by using the Captions Import Service however the file will first need to be imported and only once a Spanish source video is added to the file will the ability to order AD be possible.
Spanish Audio Description can also be ordered for a completed 3Play Media file, click here to learn how to order Spanish Audio Description for a media file that has already been transcribed/captioned, aligned, or imported.
Before getting started
Step 1 - Upload Media
Click the Upload Media tab and choose either From Computer, From Links, or Linked Account to begin the upload process. Please note that the Linked Account option will only work for this use case if the integration supports uploading from directly within 3Play Media.
Step 2 - Select Service
From the Upload menu choose the desired service.
Check the box Add Audio Description under Add-On Services.
Once the box Add Audio Description is checked select one of three options: Standard Spanish Audio Description, Extended Spanish Audio Description, or Use 3Play’s Recommendation.
Learn more about the difference between Standard and Extended Audio Description here.
If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.
Check the box Add Caption Placement under Add-On Services to also include this in the order. See more information regarding vertical caption placement.
Step 3 - Select Transcription and Captioning Turnaround Time
The turnaround service level options are for the transcription and captioning process, not for audio description:
Spanish Audio Description will complete within 5 business days from the day the transcription and captioning process is completed.
Standard turnaround time for captioning and transcription is 4 business days.
Step 4 - Select Location
For Location, choose an existing folder to upload the media files to or create a new folder for this upload. Once a folder has been selected, click Continue.
Step 5 - Place Order
Review the order and check the box acknowledging you are aware of the cancellation policy.
Once you have acknowledged the cancellation policy click Place Order.
Once the requests are complete the audio description can be downloaded in a variety of output formats. See more information on downloading audio description files.