Audio Description - Using 3Play's Recommendation

If you’re not sure whether your video is a good fit for standard or extended audio description, you can choose to use 3Play’s recommendation.

Learn more about the differences between standard and extended audio description >>


What Is 3Play's Recommendation?

3Play’s recommendation is an automated process that evaluates the audio track of your video for natural pauses in speech. This process does not take into consideration any visual aspects of your video; it is merely a gauge of how much space is available in your audio track for description.

Note that this is an automated evaluation, and we recommend reviewing your file before ordering.

Where to View 3Play's Recommendation

Once a file has been processed for transcription, 3Play’s recommended service level for audio description will be clearly displayed in the metadata section of every file. If we are still in the process of evaluating your file, the recommendation will say “Pending.” Otherwise, you will see a recommendation of greenStandard,” blueExtended,” or orangeUncertain.”

If the recommendation is “Uncertain,” it means that our describability evaluation has returned a score in the grey area between the clear range for extended and standard. We recommend reviewing your file to determine the best fit.

Suggested Audio Description Levels include Standard, Extended, Uncertain, and Pending

How to Use 3Play's Recommendation - New Uploads

For new uploads, you can select “Use 3Play’s Recommendation” upon upload. Note that at this point, we will not have calculated the describability of your file, and you are committing to using our automated data to determine whether your file will be submitted for standard audio description or extended audio description.

Step 1 - Log In

Log in to your 3Play Media account at

Step 2 - Upload your files

Navigate to Upload Media to upload your file from your computer, via links, via cloud storage, via an integration, or via FTP. You can also upload using our API.

Step 3 - Choose your service level

Select Add Audio Description, then choose the service level you want to order for audio description. Select Use 3Play’s Recommendation if you want to use our automated recommendation for standard or extended.

Select Add Audio Description > Use 3Play's Recommendation

Remember that when uploading new files for audio description, you are committing to using 3Play’s recommendation without being able to review it first.

Step 4 - Place order

Follow the rest of the steps to select turnaround and location, then confirm your order details and place your order.


How to Use 3Play’s Recommendation - Existing Files

For files that already exist in your account, you can order Synthesized Audio Description using 3Play’s recommendation. Because we have already transcribed your file, you will see an indication of 3Play’s recommendation when you order.

Note: at this time, Voice Artist Audio Description can only be ordered on files without completed captions.

Step 1 - Log In

Log in to your 3Play Media account at

Step 2 - Select the files you want to order audio description for

From the My Files page, select the file(s) you want to submit for audio description. Select Order Services > Synthesized Audio Description.

Select your files then click Order > Audio Description

Step 3 - Choose your service level

You’ll see 3Play’s suggestion listed next to every file selected for audio description. The drop down service level selection will default to our recommendation for each file. For uncertain files, it will default to whichever service option is the closer match - we recommend reviewing these files before ordering. If you would like to change the service level, simply use the dropdown to switch between standard and extended. The total cost displayed will update to reflect any changes.

Each file selected will show a suggested service level and a dropdown to select the service level desired

Note: If your transcript is still being processed, the file you select for audio description could have a 3Play recommendation of “Pending.” In this case, you can choose to submit your file using 3Play’s recommendation without being able to review the service level recommendation prior to processing. Because we do not yet know whether the file will be standard or extended, the price calculated will reflect the maximum total if your file is submitted for extended description. The price will be adjusted if your file is submitted for standard description.

If your suggested service level is still pending, you can select Use 3Play's Recommendation from the dropdown

Step 4 - Place your order

Confirm your details and place your order.

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