General Documentation

Pro Accounts

• How to Upgrade from Express to Pro
• Payment Information for 3Play Pro Accounts
• How to change your Pro Subscription renewal status

Order Transcription and Captioning Services

• Upload Media Files Stored on a Computer
• Using Links to Upload Media Files
• Turnaround Service Levels
• Attach Order Instructions to a Pending File
• Transcription Settings
• Transcription Settings Explained

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Downloading Captions and Transcript Files

• File Level Download Button
• Quick Download
• Batch Download
• Download a Folder
• Available Output Formats: Captions and Transcripts
• Offset Start Time and Adjust SMPTE Frame Rate

File Management

• Locate the 3Play Media File ID
• Upgrade Your Turnaround Service Level
• Cancel a File from Uploading
• Preview Closed Captions
• Search Your Files
• Using Tags

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Account Management

• Switch to a Different Project
• What is a Project?

Project Settings

• Captions Settings
• FTP Deliveries
• Alignment Settings
• Default Order Instructions
• Favorite Formats
• Enable Content Publishing

Manage Users

• What is a Super User?
• What is a Project User?
• Invite Users and Grant Permissions
• User Permissions Explained
• Email Notifications and User Permissions
• Edit a User's Permissions

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Profile Settings

• Email notifications
• Choosing a Default Project
• My Info
• Change Your Password

Billing and Invoices

• Billing and Invoices Quick Start
• Project vs Account Level Billing
• Locate Pricing
• View, Print, and Download Invoices
• Manually Close an Invoice
• Add Notes, Edit PO#, Invoice Address, Resend

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General Policies

• File Size and Duration Limits
• Transcribing Commencement Speeches

Tips & Tricks

• How to Log In to 3Play Media
• Batch Download Audio Description and Caption Encodings
• Encode Open or Closed Captions with Handbrake
• Upgrade to Full Transcription (from ASR Only, etc.)
• Transcripts and Closed Captions for edX
• Cisco WebEx: Convert a recording to .MP4

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Alignment Service

• Alignment: Best Practices
• Alignment: Upload Through the Account System
• Alignment: Upload Using FTP
• Alignment: Upload Using the API
• Review Alignment Files
• Exporting a UTF-8 .txt file from Word

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API Management and Documentation

• Create API V3 Keys
• API v3: Technical Guide
• API: Timeshift
• Advanced Timeshift API
• Locate and Manage Your API Collections (Legacy)
• Files API Methods (Legacy)

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SMPTE-based Closed Captions

• Edit SMPTE Settings for a File
• Custom SMPTE Settings for Batch Downloads
• SMPTE Timecode Explained
• Drop Frame and Non-Drop Frame

Working with Video Platforms

Brightcove Integration

• Brightcove Integration: Overview
• Brightcove: Integration Setup
• Brightcove Integration: Request Captions from Brightcove
• Brightcove Integration: Request Captions from within 3Play Media
• Brightcove Integration: Audio Description Postback for Brightcove
• Brightcove: Add Captions Manually to a Brightcove Video

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Ensemble Video

• Ensemble Video: Submit a Closed Captioning Request
• Ensemble Video: Integration Setup

Facebook

• Facebook: Integration Set Up
• Facebook: Order Services
• How to Add Captions to Facebook Videos

Kaltura Integration

• Kaltura Integration Overview
• Kaltura: Link Accounts to Enable Kaltura Integration
• Upload Kaltura Videos to 3Play Media- From Your Kaltura Account
• Upload Kaltura Videos to 3Play Media- From Your 3Play Media Account
• Kaltura: Send Captions & Audio Descriptions Automatically to Kaltura
• Kaltura: Add Captions Manually to Your Kaltura Video (without using the integration)

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KnowledgeVision

• KnowledgeVision: Adding Transcripts to your KV Presentation

movingimage

• movingimage: Integration Setup
• movingimage: Request Closed Captions using Auto Upload
• movingimage: Request Captions from Linked Account

Limelight Integration

• Limelight Integration Overview
• Limelight: Integration Setup
• Limelight: Enable Captions to Postback Automatically
• Limelight: Upload Videos to 3Play Media From Limelight
• Limelight: Upload Limelight Content to 3Play Media from Your Linked Account
• Limelight: Add Closed Captions or Subtitles to Your Limelight Content

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Flowplayer: Interactive Transcript and Captions

• Flowplayer: Using Captions in a Flowplayer Playlist
• Flowplayer: Optional Configurations
• Flowplayer: Add Closed Captions or Subtitles to Flowplayer

JW Platform

• JW Platform: Integration Setup
• JW Platform: Request Captions Using Tag-Based Auto Upload
• JW Platform: Submit Captions Request from 3Play Media

JW Player: Interactive Transcript and Captions

• JW Player: Using Captions in a Playlist
• JW Player: Optional Embed Code Configurations for Captions
• JW Player: Add Closed Captions to Your JW Player

JW Player 6

• JW 6 Overview
• Add Captions to JW 6 Player

thePlatform

• thePlatform: Integration Setup
• thePlatform: Add captions or subtitles manually

MediaAMP

• MediaAMP: Integration Setup

MediaPlatform

• MediaPlatform Integration Overview
• MediaPlatform: Request Closed Captions for MediaPlatform Content
• MediaPlatform: Enable a Completed Caption Request
• MediaPlatform: Add Captions and Transcripts to Assets Manually
• MediaPlatform: Add an Interactive Transcript to MediaPlatform

MediaSpace Module

• MediaSpace Module: Overview
• MediaSpace Module: Setup
• MediaSpace Module: Configuration Options
• MediaSpace Module: Upload Media
• MediaSpace Module: Request Captions
• MediaSpace Module: Approve Caption Requests

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Vidyard Integration

• Vidyard Integration: Audio Description Videos
• Vidyard Integration: Overview
• Vidyard Integration: Setup
• Vidyard Integration: Request Captions using Tag-based Auto Upload
• Vidyard Integration: Request Closed Captions from within your 3Play Media Account
• Vidyard Integration: Publishing Edited Closed Captions

Vimeo Integration

• Vimeo Overview
• Vimeo Integration Setup
• Vimeo: Ordering Captions From Your Vimeo Account
• Vimeo: Ordering Captions From Your 3Play Account
• Vimeo: Add Closed Captions and Subtitles
• Vimeo: Download a Video for Captioning

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VoiceThread

• VoiceThread: Integration Setup
• VoiceThread: Submit Recording for Closed Captioning
• Add Captions Manually to a VoiceThread Video

Warpwire

• Warpwire: Manually Add Captions to Warpwire
• Warpwire: Ordering Captions from Your Warpwire Account
• Warpwire Integration Setup

Wistia Integration

• Wistia: Integration Setup
• Wistia: Submit a Closed Captioning Request
• Wistia: Manually Add Captions to a Wistia Video
• Manually Add Audio Descriptions to a Wistia Video
• Wistia: Advanced Transcript Actions
• Wistia: Order Closed Captions from Your Wistia Account

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YouTube Integration

• YouTube: Link Accounts and Enable Postback Captions
• YouTube: Order Services Within 3Play
• YouTube: Order Captions within 3Play (for Unlisted Videos)
• YouTube: Manually Add Captions to YouTube
• YouTube: View Caption Coverage

YuJa

• YuJa Integration Setup
• Request Captions within YuJa

Working with Lecture Capture Systems

TechSmith Knowmia

• TechSmith Knowmia: Integration Setup
• TechSmith Knowmia: Request Closed Captions
• TechSmith Knowmia: Managing Requests for Closed Captions
• TechSmith Knowmia: Add Audio Description to a Video

Echo360: Captioning Integration

• Submit File To 3Play For Captioning From Echo Active Learning
• Setup Echo Active Learning Integration
• Echo360: Captioning Integration Overview
• Echo360: Link Your Echo360 Account to Your 3Play Media Account
• Echo360: Initiate a Closed Caption Request for an Echo
• Echo 360: Manually Add a Transcript or Closed Captions

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MediaSite 7: Captioning Integration

• MediaSite 7: Captioning Integration Overview
• MediaSite 7: Integration Setup
• MediaSite 7.2.2 and SFTP
• MediaSite 7: Request Captions for a Presentation
• MediaSite 7: Automated Caption Requests for Folders
• MediaSite 7: Disabling Automated Captioning

Desire2Learn

• Desire2Learn Capture: Captioning Overview
• Desire2Learn Capture: Configure and Retrieve Presentation Links
• Desire2Learn Capture: Submit a D2L Presentation for Captioning
• Desire2Learn Capture: Add Searchable Captions to a D2L Presentation
• Desire2Learn Capture: Create a Self-Contained Captioned Presentation for Offline Viewing

Panopto Integration

• Panopto: Integration Overview
• Panopto: Integration Setup
• Panopto: Request Captions for a Video
• Panopto: Folder Level Caption Request Settings
• Panopto: Status of Caption Request
• Routing Panopto Requests to Different 3Play Media Projects

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Tegrity

• Tegrity Integration Setup
• Tegrity: Download a lecture for captioning
• Tegrity: Manually Add Captions to a Recording

Mediasite: General Documentation

• Mediasite: Manually Upload Captions
• Mediasite: Tracking the Status of Your Files & Projects
• Mediasite: Starting and Stopping a Project from Processing Captions
• Mediasite: Excluding Presentations in a Folder Captioning Project

MediaSite 6.1: Captioning Integration

• Mediasite 6.1 Overview
• Mediasite 6.1: Link MediaSite and 3Play Media Accounts
• Mediasite 6.1: Enable Automated Captioning for a Folder
• Mediasite 6.1: Enable Automated Captioning for a Presentation

Mediasite 6.0: Captioning Integration

• Mediasite 6.0 Overview
• Mediasite 6.0: Link Your 3Play Media and Mediasite Accounts
• Mediasite 6.0: Enable Automated Captioning for a Folder
• Mediasite 6.0: Enable Automated Captioning for a Presentation

Mediasite 5.5: Captioning Integration

• Mediasite 5.5 Overview
• Mediasite 5.5: Link Your 3Play Media Account with Your Mediasite Account
• Mediasite 5.5: Set Up a Captioning Project

DigitalChalk

• DigitalChalk: Integration Setup
• DigitalChalk: Ordering Closed Captions

Cattura Learning Engine Integration

• Cattura Learning Engine: Integration Overview
• Cattura Learning Engine: Integration Setup
• Cattura Learning Engine Integration Video: Setup and Ordering Captions

Working with Learning Management Systems

Blackboard Collaborate

• Blackboard Collaborate: Integration Setup
• Blackboard Collaborate: Request Automatic Captions

Canvas

• Canvas: Integration Setup
• Canvas: Embed the 3Play Plugin

Working With Cloud Based File Share Services

Google Drive

• Google Drive Integration: Setup
• Google Drive Integration: How To Order

Box Integration

• Box Integration: Setup
• Box Integration: How To Order

Dropbox Integration

• Dropbox Integration
• Dropbox Integration: How to Order

Live Captioning

AIM Integration Live Caption Accommodation Requests

• Live Captioning AIM Student Accommodation Requests

Live Captioning: General Documentation

• 3Play Live Virtual Encoding - Beta
• Adding a PDF to your Live Event
• Using a Reserved Embed / External Webpage URL for your Live Captioning Event - BETA
• Live Professional Captioning
• Live Auto Captioning Overview
• Live Professional Captioning without a stream to 3Play

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RTMP Live Captioning

• Live Captions: Schedule Live Captions for an RTMP Stream
• Live Captioning - Managing Reserved Stream Targets
• Live Captioning Delivery to the Hopin Platform (Beta)

Zoom Live Captioning

• Zoom: Integration Setup
• Zoom: Captions for Meetings
• Zoom: Captions for Webinars
• Zoom: Required Settings for Zoom Hosts and Participants (Meetings and Webinars)
• Zoom: Retrieving Captions after completion of a Zoom event

YouTube Live Captioning

• YouTube Live Auto Captioning: Demonstration
• YouTube Live Captioning: Overview
• YouTube Live Captioning: Getting Started
• YouTube Live Captioning: Create a YouTube Live Event
• YouTube Live Captioning: Schedule Live Captions in 3Play Media
• YouTube Live Captioning: Streaming via OBS

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Brightcove Live Captioning

• Brightcove Live Captioning: Overview
• Brightcove Live Captioning: Getting Started
• Brightcove Live Captioning: Scheduling a Live Event
• Brightcove Live Captioning: Setting up a captioned back up stream in Brightcove
• Brightcove Live Captioning: Event Page Setup for captions delivered to 3Play iFrame or Javascript embed
• Brightcove Live Captioning: Start Live Event with captions delivered to 3Play iFrame or Javascript embed

Webex Live Captioning

• 3Play Live Captioning with Webex

Evertz Live Captioning

• Evertz Caption Conductor - Scheduling Live Captions (BETA)
• Live Captioning with Evertz Caption Conductor - Linking your Caption Conductor Account to 3Play (BETA)
• Live Captioning with Evertz Caption Conductor - Overview (BETA)

Additional Services and Tools

Discover Beta Services

• Beta Services

Access Player

• Access Player Features - beta
• Constructing Access Player Snippets - beta
• Access Player Video Player Integrations - beta

Audio Description

• What Is Audio Description?
• Audio Description: Settings
• Audio Description: Special Instructions
• Audio Description: How to Order
• Spanish Audio Description: How to Order
• Audio Description: Order AD for a Completed File

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Caption Encoding

• Caption Encoding Service: Best Practices
• Caption Encoding Service: Closed vs Open Captions
• Closed vs Open Captions: Video
• Order a Video with Encoded Captions
• Download Video with Encoded Captions
• Open Caption Encoding Styles

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Subtitles and Translation

• Subtitles & Translation: Transcribe a File in One Language, then Translate It into Other Languages
• Subtitles & Translation: Provide Notice for a Fast Transperfect Turnaround
• Subtitles & Translation: Activate Fast Transperfect Turnaround Module
• Subtitles & Translation: Transperfect Overview
• Subtitles & Translation: Create a Translation Profile
• Subtitles & Translation: Gengo Overview

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Vertical Caption Placement

• Vertical Caption Placement - How to Order
• Vertical Caption Placement: Order VCP for a Completed File
• Automatic Caption Placement vs Manual Caption Placement

Other Language Transcription

• Other Language Transcription and Automated Speech Recognition: List of Supported Languages
• Other Language Transcription Settings Explained
• Other Language Transcription: Settings
• Other Language Transcription: Ordering from the Account System

Caption Import Service

• Caption Imports Overview
• Caption Import Service Guidelines and Supported Formats
• Importing Captions via the 3Play Media Account System
• Import a Translation to a 3Play Media File
• Import Captions via FTP

3Play Plugin

• 3Play Plugin: iFrame Embed Method
• 3Play Plugin: Locate Platform IDs for iFrame Publishing
• 3Play Plugin: Convert Old Plugin Templates
• 3Play Plugin: Create and Manage Plugin Templates
• 3Play Plugin: JavaScript Embed Method
• 3Play Plugin: Enable the JavaScript API

Additional Services

• Transcript Review
• Deliveries Module: Request Access and Activate

Upload Approval

• Upload Approval: Managing Requests
• Upload Approval: Getting Started

Spanish Transcription

• Spanish Transcription: Direct Upload
• Spanish Transcription: Upload via FTP
• Spanish Transcription: Upload via API

Spanish Transcript Alignment Service

• Spanish Alignment: Best Practices
• Spanish Alignment: Converting Transcripts to UTF-8
• Spanish Alignment: Upload Through the Account System
• Spanish Alignment: Upload Using FTP
• Spanish Alignment: Upload Using the API

Clipmaker

• Clipmaker: Printing a Clipmaker Summary
• Clipmaker: Auto-Clipper
• Clipmaker: Saving Clip Reels and Exporting New Media Files
• Clipmaker: Create a New Clipmaker Project
• Clipmaker: Create Working Clip Reels
• Interactive Transcript in Clipmaker Overview

Add-On Modules

Clipmaker v3

• Clipmaker v3: Overview
• Clipmaker v3: Activating the Module
• Clipmaker v3: Settings
• Clipmaker v3: Getting Started
• Clipmaker v3: Building Clip Reels
• Clipmaker v3: Editing Clips in a Working Clip Reel

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Dual-Language Transcription

• Dual-Language Transcription Service Overview
• Dual-Language Transcription: Upload from Account System
• Dual-Language Transcription Service: FTP Upload

Video Streaming Service

• Streaming Video Service

Playlist Search

• Playlist Search: Overview

Video Clip Captioning (ViCC)

• ViCC: Overview Video
• ViCC: Order Video Clip Captions

Amara Integration

• Amara Integration: Overview
• Amara Integration: Setup
• Amara Integration: Submit a 3Play Media File
• Amara Integration: Update Edited Amara Translation
• Amara Integration: Manually Import to 3Play Media from Amara
• Amara Integration: Edit Automatic Language List

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Offline Video Player Documentation

QuickTime: Captions and Subtitles

• QuickTime: QuickTime Player Settings
• QuickTime: Add a CC Toggle Button to the QuickTime Player
• QuickTime: Adjust the Text Styling of Your Captions
• QuickTime: Adding Captions and Subtitles with QuickTime Pro

Adobe Flash CS5.5: Captions and Subtitles

• Adobe Flash CS5.5: Adjust the Position of the Caption Area
• Adobe Flash CS5.5: Adding Captions and Subtitles

PowerPoint

• PowerPoint: Add Closed Captions to Presentation using STAMP (PC only)
• PowerPoint 2013: Add Closed Captions and Subtitles using Office Mix (PC only)

Adobe Connect

• Adobe Connect: Add Captions for Offline Viewing

Camtasia

• Camtasia Studio 7.1: Add Captions to a Video

Windows Media Player and Silverlight

• Windows Media Files: Adding Closed Captions or Subtitles using Windows Media File Editor
• Windows Media Files: Windows Media Player Settings
• Windows Media Files: Adding Closed Captions or Subtitles Without Encoding (when the media and captions files are in different directories)
• Windows Media Files: Adding Closed Captions or Subtitles Without Encoding (when the media and captions files are in the same directory)
• Windows Media Files: Embed Closed Captions and Subtitles by Encoding

P3SDK Documentation

P3SDK

• Plugin SDK Audio Description - Basic setup
• Plugin SDK Audio Description features
• Plugin SDK Overview
• Plugin SDK Interactive Transcript Features
• Plugin SDK Playlist Features
• Advanced Interactive Plugin Customization

P3SDK Player Setup

• thePlatform Plugin SDK Set Up
• Vidyard Plugin SDK Setup
• Able Player Plugin SDK Set Up
• Brightcove CMS Plugin SDK Set Up
• YouTube Plugin SDK Player Setup
• Kaltura Plugin SDK Set Up

See all 17 articles

Technical References

Audio Difficulty

• What is a Difficulty Surcharge?
• How is Audio Difficulty Measured?
• What Factors have the Greatest Impact on Audio Difficulty?
• How Our Statistical Approach Lowers Price

Digests

• Vertical Caption (or Subtitle) Placement
• Parser Captions

Blogs

• Boost SEO with Intelligent Keywords