This guide walks you through the essential steps to configure your favorite output formats, transcription settings, and default order instructions. These settings help customize how your orders are processed and delivered, ensuring your transcripts and captions meet your specific needs from the start.
Prerequisites
Access to a 3Play Media account
Logged into your 3Play Media dashboard
Basic familiarity with placing orders and navigating the platform
Steps to Set Up Your Basic Preferences
Navigate to your Basic Settings
- Click on the gear icon Settings.
Favorite Formats
Your favorite formats will be used to enable quick download options and will be shown by default when downloading a file.
1. Click on Favorite Formats
- Select your favorite formats for Captions, Transcription, and Audio Description by checking the box next to the format.
- When you have selected your preferred formats, scroll to the bottom of the page and click Save Changes.
- For more information, review the Favorite Formats article.

Default Order Instructions
Order Instructions include additional information and context for the transcript editor working on your content to help with efficiency and accuracy. They can be applied at the file, folder, or project level.
1. Click on Default Order Instructions
- Enter any recurring instructions you want applied to every order at the folder or project level.
2. Click + Project/+ Folder Order Instructions
- Click on the + button to add new instructions. You can add your instructions directly in the text box (500 characters maximum), or by uploading a PDF.
- Click Save once complete.
- For more information, review the Default Order Instructions article.
Configure Caption Settings
The Captions Settings enables you to configure the Default SMPTE Settings for SMPTE-based close captions.
1. Click on Caption Settings
Adjust options such as frame rate, frame rate override, and starting timecodes according to your needs.
- Before navigating away from the Caption Settings page, be sure to click Save Changes.
- For more information, review Caption Settings article.
Configure Transcription Settings
When you upload files to our site through all upload options including direct upload, YouTube links, FTP, and API, these settings will be applied to your uploaded files. If you would like certain files to have different settings please change these settings before initiating your upload.
1. Click on Transcription Settings
Adjust options such as keep editing flags?, speaker identification, and transcription category according to your needs.
- Before navigating away from the Transcription Settings page, be sure to click Save Changes.
- For more information, review the Transcription Settings article.
Configure Audio Description Settings
1. Click on Audio Description Settings
2. Choose Audio Description Language Settings
Choose a Speaker by selecting one of the options as designated by language for the synthesized speech output that will be used in the audio description track.
Choose a Speaking Rate. You can select either the Slow (200 WPM), Medium (250 WPM), or Fast (300 WPM) Speaking Rate.
Once an Audio Description Setting has changed click the play button on the left of one of the sample sentences to hear a preview with the speaker and speaking rate selected.
- Click Save if new settings have been selected.
3. Audio Description Order Instructions
Add project level order instructions for Audio Description service requests to inform the pronunciation of the synthesized speech output for words that are not easily researchable and for how acronyms should be pronounced.
- Enter any recurring instructions you want applied to every order at the project level.
- Click on the + Project Order Instructions button to add new instructions. You can add your instructions directly in the text box (500 characters maximum), or by uploading a PDF.
- Click Save once complete.
For more information, review the Audio Description Settings article.