Subtitles & Translation: Submit a Request for Completed Transcription Files

Prerequisites

• This service is not available to Express account types
• Before getting started please click Request Access within the Translation Module to notify 3Play Media to activate this feature
• Transcription and captioning must be completed in the language spoken in the file's original audio prior to being able to order translations on completed files. Click here to learn more about the process
• You must have a translation profile set up prior to being able to order translations
• Review your completed transcription and captioning file for accuracy prior to ordering a translation on your file. Edits made to your transcripts AFTER submitting them for translation WILL NOT propagate to the translated file. Avoid editing the transcript until the subtitles & translation service is complete. See more information on how to edit a transcript.

Upon completion of the translation process, subtitles can be downloaded directly from the account system in a variety of formats.

• If the source content was uploaded via an integration with Postback Captions enabled, the translation should automatically post back to the hosting video platform.

Steps to Order Translations on Completed Transcription Files

 1.  Select Files

From the My Files page, check the box next to the files to be translated.

• If a translation profile has not been set up, you will be directed to do this first.
  See more information on creating a translation profile.

 2. Click Order Services

Click Order Services located above the list of files, and then click Translation from the drop-down menu.

 3.  Select Language

Select a language from the list of available languages, users can select multiple languages when ordering.

On the right side of the page the order summary will be viewable. From this menu view the current translation request which includes selected language, the translation vendor, and the estimated cost.

After selecting a language click Next.
Actual cost may change slightly based on vendor measurement methods.

 4. Select Vendor and Service Level

Vendor Selection

After a language is selected, the Vendor options available for that language will display.

• Select either Transperfect, Gengo, or Machine Translation.

Click the link below for more information regarding languages and service levels supported by the following translation vendor options...

• Click here for more information regarding languages and service levels for TransPerfect
• Click here for more information regarding languages and service levels for Gengo
• Click here for more information regarding languages for Machine Translation

The vendor set as your default translation vendor within the project Translation Profiles section will be selected if it a supported language was selected in step 4. If the language selected is not supported by your project's default translation vendor, the other translation vendor will be selected. If the language selected is supported by Machine Translation, this will also be an option.

Vendor's Service Level

• Transperfect offers one service level with two fast turnaround options, Expedited and Rush.
• Gengo offers a Standard service level and a Pro service level.
• Machine Translation has no available service level options.
• Actual cost may change slightly based on vendor measurement methods.

Once the Vendor has been selected and a service level, if applicable, click Next.

 5. Select Translation Profile

Select the desired Translation Profile for this translation order.

Once selected, click Next.

6. Order Translations

Before submitting the translation order check that box ensuring the translation profile has been checked and the source file was proofread as all translation requests are final.

Once the order has been reviewed click Order Translations.

• If you need the same files translated into other languages, simply repeat this process for each desired language.