Subtitles & Translation: Gengo Overview

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Using Gengo? Learn more about their translation services here.

Supported Languages

Available Languages for English source material

Arabic
Bulgarian
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English (GB)
Finnish
French (Canada)
French (France)
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Malay
Norwegian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Romanian
Russian
Serbian
Slovak
Spanish (Latin American)
Spanish (Spain)
Swedish
Tagalog
Thai
Turkish
Ukrainian
Vietnamese

Source Languages that support translation to English 

Chinese (Simplified)
Chinese (Traditional)
Dutch
French (Canada)
French (France)
German
Italian
Japanese
Korean
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Russian
Spanish (Latin America)
Spanish (Spain)

Gengo's Service Levels

Gengo’s supported quality levels are built to handle different types of content.

Standard

Best for everyday content and dynamic online content, Standard Level ensures a fast translation with attention to meaning and tone. Your order is handled by a highly proficient native speaker.

Pro

As fast as Standard Level, Pro Level ensures a higher degree of accuracy and is recommended for most business content. Your order is handled by an experienced professional translator.

Turnaround Times and Monitoring Job Status

Gengo specializes in fast turnaround of shorter translation orders with the majority of orders under 250 words (approximately half a page). Gengo supports longer orders, and turnaround times on those will typically be longer. Over 90% of translation jobs submitted to Gengo are completed in under 24 hours, and most orders are returned in 60-90 minutes, on average.

Turnaround times will vary depending upon complexity, and completion times displayed are estimates. Your turnaround time will be updated as it moves through the translation process and you may see periodic changes to your delivery date.

 

Please Note:  Files must first be transcribed in their original language to create an initial transcript for our translation vendors to follow. Turnaround deadlines for translation files are in addition to the original turnaround deadline for the initial transcription service. 

 

Review Translations

Customers using Gengo for their translation requests can opt to review translations and submit revision requests directly from their 3Play Media account.

3Play Media HIGHLY recommends enabling the Review Translations feature.
Once enabled you will have 168 hours from the time the translation is complete to request that Gengo make edits.
Once this review period has ended, or, if you have not enabled this feature, all edits must be made by your account users within the 3Play Media translation editing interface.

See more information regarding the Translation Review feature

To check the status of your translation, follow the steps below...

Step 1- Click on Translations in Progress

From the My Files page click Translations in Progress located on the left-hand side of the page under Activity.

Step 2- Locate your translation's delivery date

All translations that are being worked on will be listed here.  The estimated date of completion is listed under Delivery.

Read more about Gengo’s translation speed and quality on their website.

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