Translation: Submit a Request

Once the transcript of your content has been completed by 3Play Media, you can submit it for translation. Upon completion of the translation request, subtitles can be downloaded directly from your account in a variety of formats. 

Additionally if the source content was uploaded via a linked account with postback data enabled, the translation should automatically postback to the hosting video platform.

BEFORE submitting requests for translations REVIEW your transcripts and make any necessary edits. Edits made to your transcripts AFTER submitting them for translation WILL NOT propagate to the translated file. Avoid editing the transcript until the translation is complete.

See more information on editing your transcript

Please note that a translation can be requested for multiple files at once but only one language at a time.

Step 1- Select your file

From the My Files page, check the box next to the files that you want translated.

If you haven't set up a translation profile for you account, you will be directed to do this first.
See more information on creating your translation profile.

Select transcript for translation into subtitles

PRO TIP: These files must be first be transcribed by 3Play Media. You can select multiple files to be translated into one language. 

Step 2- Click Order

Click Order located above your list of files.

Translate captions transcript

Step 3- Select Translation

From the drop-down menu, select Translation.

Select Translation

Step 4- Select language

Select a language from the list of available languages, Please note that only one language can be chosen at a time. Order subtitles in multiple languages by repeating this process after completing the current translation request.

Select Language for translation service

On the right side of the page the translation order summary will be viewable. From this menu view the current translation request which includes selected language, the translation vendor, and the estimated cost. 
Translation order summary

Actual cost may change slightly based on vendor measurement methods.

After selecting a language click Next.

Step 5- Select service level 


If Gengo is selected as your translation provider you will have the option to pick from different available service levels for any language selected.  

Gengo's two service levels are Standard and Pro from the 3Play Media account system.

Transltion service level selection

See more information on Gengo's service levels.


If Dotsub is selected as your translation provider their standard translation service is referred to as the One Pass General Service Level and is available for all target languages.

Dotsub offers 3 service levels in addition to One Pass General HOWEVER these service levels are only available when one of the following target languages is selected:

English into Portuguese (Brazil)
English into Spanish (Latin America)
English into Spanish (Spain)
English into French (France)
English into German
English into Italian
English into Chinese (Simplified)
English into Arabic
English into Russian

The additional service levels for when the languages above are selected are:

Two Pass General Service Level
One Pass Medical Service Level
Two Pass Medical Service Level

Dotsub medical translation service level

Actual cost may change slightly based on vendor measurement methods.

After you have selected your service level click Next.

Step 6- Review Summary and Order Translations

Before submitting your translation order you must  check that box to acknowledge that you have checked your translation profile and proofread your source transcript as all translation requests are final.

Translation order review

NOTE All Translations Orders are FINAL and CANNOT be canceled!


Once the order has been reviewed click Order Translations

order translations

If you need the same files translated into other languages, simply repeat this process for each desired language.


Have more questions? Submit a request


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