Upload Media Files Stored on a Computer

Before ordering services it is best practice to configure both Transcription and Audio Description project settings.

Follow the steps below to order Transcription & Captioning services for media files from within your 3Play Media project


Step 1- Click Order Services

After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.


Step 2- Select Service

Under Choose Main Service select Transcription & Captioning or your desired main service.


Step 3- Select Language

After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.

Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services. 


Step 4- Select Turnaround Service Level

Next, select the desired turnaround service level.


Click for more information regarding turnaround service levels


Step 5 - Add Order Instructions (optional)

After selecting a turnaround service level, check the box if you want to include order instructions.

Note that order instructions are optional so click Next without checking the box, should they not be necessary.



Please note that the purpose of order instructions is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 

  • Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
  • Order instructions can be attached as a PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level order instructions

Once instructions have been provided, click Next.


Step 6- Order Additional Services (optional) 

Next select any additional services to be applied to this order. Services may include: 

  • Caption Placement
  • Audio Description
  • Subtitles and Translation for eligible account types of pro or higher

Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.

After selecting additional services, click Next.


Step 7- Add Media Files to Order

Media files stored on a computer can be dragged and dropped to be added to an order or they can be selected from your computer's file directory.

Select from Computer

  • Click Select from Computer to view your computer's file directory.
    Select one or multiple files and then click Start Upload.

Drag & Drop

  • From your computer, select one or multiple files and drag and drop them onto the order form. Click Start Upload and the media files will begin uploading.


Step 8- Select Folder

Create a new folder for where the media files for this order will reside or select an existing folder to store these orders. If no folder is selected, files may upload to the "My Latest Upload" folder. 

Please note that files can be moved between folders within a 3Play Media project even before services are complete.


Step 9- Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.

Have more questions? Submit a request


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