Turnaround levels can often be expedited after the initial service level has been requested. If you see the "upgrade" button on your individual file then that file is a candidate for quicker turnaround than initially ordered. Note that you can only increase the speed of service level.
Prerequisites
- There is a short window of time in which the upgrade option is available after placing your order. Files must be in a pending state, meaning they have not yet been taken by our editors, in order for the "upgrade" button to be available.
- If you do not see the upgrade button but still wish to expedite the processing for a file or a number of files, you will need to email support@3playmedia.com with this request.
Steps to Upgrade the Turnaround on a Pending File
1. Locate the File
From your files list, locate a file that has the yellow clock icon, and click on it. There is a short window to upgrade the service level.
2. Click the Upgrade Button
After you click the upgrade button you will be directed to the Upgrade Turnaround Level Screen. Select the new turnaround service level you would like to upgrade to and click "Yes - Upgrade".
Your file will now be set to the new turnaround service level you just selected!