Wistia: Submit a Closed Captioning Request

To upload your Wistia videos from within the 3Play Media application,  you must first link your Wistia and 3Play Media accounts.


Step 1 - Click Order Services

After logging into your 3Play Media project, click on Order Services located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning


Step 2 - Choose Main Service

Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch.

  • Automated Speech Recognition (ASR) is also an option.

Select transcription captioning or alignment services


Step 3 - Select Turnaround Time 

Next set your turnaround service level and click Continue.

Select turnaround time for transcription of content

Click this link to find more information regarding 3Play's available turnaround service levels. 


Step 4 - Add Order Instructions (optional)

After selecting a turnaround service level, check the box if you want to include order instructions.



  • Please note that the purpose of order instructions is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 
  • Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
  • Order instructions can be attached as a PDF or in a 500 character limit note.
  • Click for more information regarding default project-level and folder-level order instructions

Once they have been provided, click Next.


Step 5 -  Select Add-On Services: Audio Description & Vertical Caption Placement ( Optional ) 

Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services if you wish to to order these services.

  • Audio Description


Click Next.  


Step 7- Add Media Files to Order

Click Upload Files under your linked Wistia account and select the files to upload. 

IMPORTANT: When using the search box, the name of the video must match perfectly in order to search for the correct Wistia video.

Select linked Wistia account to submit request for closed captions


Step 8- Select Folder

Create a new folder where the media files in this order will reside, or select an existing folder.

Step 9- Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.

Have more questions? Submit a request


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