Wistia: Submit a Closed Captioning Request

To upload videos from your Wistia account from within the 3Play Media application you must first link your Wistia and 3Play Media accounts.

See more information on linking your 3Play Media and Wistia accounts

Step 1- Click Upload Media

After logging into your 3Play Media project, click on Upload located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning


Step 2- Select the linked Wistia account

Click on Linked Accounts.and from the drop down menu that appears, select your linked Wistia account.

Select linked Wistia account to submit request for closed captions

Step 3- Select videos to upload

After selecting the linked Wistia account you will be directed to a feed of all of the available videos from your Wistia account. Select the videos from the feed of the thumbnails that you would like to caption by checking the box to the left of the thumbnail. 

Select Wistia content you want 3Play Media to close caption

Step 4- Click Upload

Click the Upload button located above your list of Wistia content.  You will see a count of the number of videos selected.

 Upload videos from Brightcove for captioning 

Step 5- Choose Service

Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch. If you already have a transcript that you would like 3Play Media to sync with a Wistia asset, select Alignment.  Spanish-Latin American Transcription and Captioning, is also available.

Select transcription captioning or alignment services

By default Transcription and Captioning is selected. If you need your content transcribed to create captions and use 3Play Media's interactive video plugins, leave this option selected.
If you already have a transcript for your content, select Alignment Only.
See more information on 3Play Media's Transcript Alignment Service.  

Spanish-Latin American Transcription and Captioning, is NOT a translation service.  This service is used for Spanish content, that needs Spanish-Latin American Transcription and Captioning.  

See more information on 3Play Media's Spanish Transcription Service.

Step 6- Select Turnaround Time 

Next set your turnaround service level and click Continue.

Select turnaround time for transcription of content

See more information on turnaround service levels.

Step 7- Select folder location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder

Step 8- Review Order and Cancellation Policy

Review your order summary.

If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.

Step 9- Place Order

Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order.
Once Place Order is clicked your files will begin uploading and will start in the Pending State.

Captioning transcription upload and place orde



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