Wistia: Submit a Closed Captioning Request

To upload videos from your Wistia account from within the 3Play Media application you must first link your Wistia and 3Play Media accounts.

See more information on linking your 3Play Media and Wistia accounts

Step 1- Click Order Services

After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.

Step 2- Select Service

Under Choose Main Service select Transcription & Captioning.

Step 3- Select Language

After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.

Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services. 

Click for more information regarding Translation services

Step 4- Select Turnaround Service Level

Next select the desired turnaround service level.

Click for more information regarding turnaround service levels

Step 5- Glossary of Terms/Cheat Sheet (optional)

After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.

Note that cheat sheets are optional so click Next if a cheat sheet is not necessary.

 

Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.

Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 

Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level cheat sheets

Once a cheat sheet has been provided, click Next.

Step 6- Order Additional Services (optional)

Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.

Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.

After selecting additional services, click Next.

Step 7- Add Media Files to Order

Click Upload Files under your linked Wistia account and select the files to upload.

Select linked Wistia account to submit request for closed captions

Step 8- Select Folder

Create a new folder where the media files in this order will reside, or select an existing folder.

Note that files can be moved between folders within a 3Play Media project even before services are complete.

Click for information regarding how to move files to different folders

Step 9- Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.

Have more questions? Submit a request

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