To upload videos from your Wistia account from within the 3Play Media application you must first link your Wistia and 3Play Media accounts.
See more information on linking your 3Play Media and Wistia accounts
Step 1- Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
Step 2- Select Service
Under Choose Main Service select Transcription & Captioning.
Step 3- Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 4- Select Turnaround Service Level
Next select the desired turnaround service level.
Step 5 - Add Order Instructions (optional)
After selecting a turnaround service level, check the box if you want to include order instructions.
Note that order instructions are optional so click Next without checking the box, should they not be necessary.
Please note that the purpose of order instructions is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Order instructions can be attached as a PDF or in a 500 character limit note.
Once they have been provided, click Next.
Step 6- Order Additional Services (optional)
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
After selecting additional services, click Next.
Step 7- Add Media Files to Order
Click Upload Files under your linked Wistia account and select the files to upload.
IMPORTANT: When using the search box, the name of the video must match perfectly in order to search for the Wistia video.
Step 8- Select Folder
Create a new folder where the media files in this order will reside, or select an existing folder.
Note that files can be moved between folders within a 3Play Media project even before services are complete.
Step 9- Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.