Wistia: Order Closed Captions from Your Wistia Account

Wistia customers have the option to create and add 3Play Media's interactive transcripts and closed captions to video content directly from their Wistia account.
To begin this process, you will need to select Purchase Transcript from Video Actions > Captions.

Note that by submitting content through your Wistia account for transcription, 3Play Media will create the interactive transcript but it is your Wistia account that will be billed for this, not your 3Play Media account. 

To get started, follow the directions below.


Step 1- Log into your Wistia account

Log into your Wistia account.  

Wistia login


Step 2- Select your video

Click on the project your video belongs to, then click on the video you want to caption or have an interactive transcript for.

Select Wistia video


Step 3- Video Actions > Customize

Click Video Actions and from the drop-down menu that appears, click Customize.

Wistia Video Actions Customize to add 3Play Media captions

Step 4- Order Captions

After clicking Customize click Captions located on the left-hand side of the page.

Closed Captions for Wistia

Click Order to submit a request to have closed captions created for this asset.

Order closed captions for Wistia videos

Once the request is complete you will be notified by email, and the CC button will appear to all viewers who view the video within your account. The closed captions will now be included with your embed codes, if you are using Wistia's SEO embed code type.

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