Wistia: Manually Add Captions to a Wistia Video

Step 1- Log into Your 3Play Media account

3Play Captions Transcripts Login


Step 2 - Select your file

Select the file associated with the Wistia video you have had transcribed.

Captioned transcribed 3Play Media file list


Step 3 - Click Quick Download

Click the Quick Download icon located above the text of your translation.

Download subtitles to computer


Step 4 - Select the SRT

From the drop-down menu that appears click a Favorite Format and the translation will immediately download to your computer in the format selected. Click +Add Favorite Formats from the drop-down menu should your 3Play Media project not have any Favorite Formats configured yet.Download subtitles to computer


Step 5 - Log into Your Wistia Account



Step 6 - Select Wistia project

Click on "Projects", then select the project containing the video that you want to add captions to.


Step 7 - Select Wistia video

Click on the video that you want add captions to.


Step 8 - Video Actions > Customize

Select "Customize" from the menu on the left-hand side of the page. 


Step 9 - Upload Captions

After clicking Customize click Captions located on the left-hand side of the page.


Click Upload and then select the SRT file that was downloaded in step 5.

  • Once added, remember to toggle the "Captions" to "On". Once this is complete, the CC button will appear to all viewers who view the video within your account. This method can also be used to upload translations/subtitles to Wistia. 
  • Closed captions will now be included with your embed codes if you are using Wistia's SEO embed code type.
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