There are two ways to upload Kaltura videos: (i) from your 3Play Media account or (ii) directly from your Kaltura account. This section explains the first way.
Since the standard turnaround (four business days) is the only option available when submitting content for captioning to 3Play Media directly from your KMC, this upload method alternative offers all turnaround service levels while still taking advantage of all of the integration features like auto-postback.
Step 1- Click Order Services
After logging in to 3Play Media, click on Order Services located in the upper, left-hand corner of the page.
Step 2- Select Service
Under Choose Main Service select Transcription & Captioning.
Step 3- Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 4- Select Turnaround Service Level
Next select the desired turnaround service level.
Click for more information regarding turnaround service levels
Step 5 - Add Order Instructions (optional)
After selecting a turnaround service level, check the box if you want to include order instructions.
Note that order instructions are optional so click Next without checking the box, should they not be necessary.
Please note that the purpose of order instructions is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Order instructions can be attached as a PDF or in a 500 character limit note.
Click for more information regarding default project-level and folder-level order instructions
Once they have been provided, click Next.
Step 6- Order Additional Services optional
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
Step 7- Add Media Files to Order Using Linked Kaltura Account
Click your linked Kaltura account. After selecting the linked Kaltura account you will directed to a feed of all of your available Kaltura assets.
Select the videos from the feed of the thumbnails that you would like to caption by checking the box to the left of the thumbnail. Notice as assets are selected the count within the Add Files button changes as videos are selected or deselected.
Step 8- Select Folder
Create a new folder for where the media files for this order will reside or select an existing folder to store these orders.
Please note that files can be moved between folders within a 3Play Media project even before services are complete.
Click for information regarding how to move files to different folders
Step 9- Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form.
Click Submit to complete the ordering process.
