File Level Download Button

The file level download screen allows users to download captions and transcripts in various formats.

It also provides configuration options for offsetting start time and adjusting the frame rate of SMPTE-based closed caption formats.  For more information on this, click here.

Step 1 - Navigate to the Download Screen

Click on a file and then click Download.

click on a file

Click Download Button

Step 2a - Download Desired Assets (Single Service)

If you are downloading assets for multiple files, or a file for which multiple services were ordered, skip to Step 2b.

Otherwise, you can simply click the desired item to begin your download:
File Level Download Screen

Step 2b - Prepare Desired Assets (Multiple Services)

If you are downloading assets for multiple files, or a file for which multiple services were ordered, you can now select your desired asset formats.File Level Download Screen

In addition to the main tabs shown below, you will see tabs for any additional services that were ordered for your selected files (Caption Encodings, Translations, etc.).
File Level Download Tabs

Once all desired formats are selected, click Create Download on the right to have us begin preparing a zipped folder with these formats:

Create download button

The zipped folder will be named with the current date and time by default, or you can specify a name in the Name field.

It can take anywhere from a few seconds to several minutes to zip the assets, depending on factors such as file duration and the types of asset formats selected. If you wish, you can check the box to Receive Zip Download By Email to have a download url emailed to you once ready.


Step 3 - Download Zipped Folder

After clicking Create Download, you will be redirected to the Processing Tab of the Zip Downloads screen. Once the zipped folder is ready, it will appear under the Completed Tab, and you can click it to begin the download.
Zip Download Screen

 

 

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