Audio Description: How to Order

Follow the steps below to add Audio Description to your order when uploading media files directly to your 3Play Media project for the English transcription and captioning service or for the English transcript alignment service.

Please note though that ordering Audio Description is possible if a 3Play Media file is going to be created by using the Captions Import Service however the file will first need to be imported and only once a source video is added to the file will the ability to order AD be possible.

Audio Description can also be ordered for a completed 3Play Media file, click here to learn how to order Audio Description for a media file that has already been transcribed/captioned, aligned, or imported.

Before getting started

Prior to ordering audio description first check your Audio Description Settings and Audio Description Cheat Sheet.

Step 1– Upload Media

Click the Upload Media tab and choose either From Computer, From Links, or Linked Account to begin the upload process. Please note that the Linked Account option will only work for this use case if the integration supports uploading from directly within 3Play Media.

upload media button


Step 2– Select Service

From the Upload menu choose the desired service.

Please note that Audio Description is not available as an Add-On Service if the Spanish-Latin America Transcription and Captioning service is selected.

Step 3- Select Audio Description and Choose Audio Description Type

Check the box Add Audio Description under Add-On Services.

Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.

Drop down menu to select either Standard or Extended Audio Description

Learn more about the difference between Standard and Extended Audio Description here.

If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.

Check the box Add Caption Placement under Add-On Services to also include this in the order. See more information regarding vertical caption placement.


Step 4 - Select Transcription and Captioning Turnaround Time

The turnaround service level options are for the transcription and captioning process, not for audio description:

Audio Description will complete within 5 business days from the day the transcription and captioning process is completed.

Standard turnaround time for captioning and transcription is 4 business days. Faster turnaround options are available for the transcription and captioning service but are not available for the audio description service by default. If expedited audio description is required, there are two things that can be done:

1) Choose a faster turnaround option for the transcription and captioning process, as audio description will begin processing as soon as transcription and captioning is complete.

2) Request access to the Audio Description Turnaround module as described in this article. When activated, this module allows you to choose between various turnaround times for audio description.


Step 5 – Select Location

For Location, choose an existing folder to upload the media files to or create a new folder for this upload. Once a folder has been selected, click Continue.

Step 6- Place Order

Review the order and check the box acknowledging you are aware of the cancellation policy.

Once you have acknowledged the cancellation policy click Place Order.

Once the requests are complete the audio description can be downloaded in a variety of output formats. See more information on downloading audio description files




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