Audio Description - How to Order

Step 1 – Log in

Log into your 3Play Media account at

Step 2 – Edit audio description settings

Before placing your order, you can customize your audio description preferences by clicking on Settings on the top right of the screen. Then select Audio Description from the menu on the left side of the screen. You will see options for speaker and speaker rate. You can use the sample function on the bottom of the window to preview your selections.

Important: If you change any of these settings, they will be reflected on the next Audio Description files that are ordered.

Step 3 – Upload your files

There are several ways to upload your video or audio files. From the Upload Media tab, choose to upload from your computer, send links, via FTP, or through a compatible video platform or lecture capture system. You can also upload using our API. Your files will begin processing as soon as they are uploaded.

Step 4– Select the type of captioning and audio description service

The standard service produces captions and transcripts. You must choose a transcription and captioning service, and then select audio description as an add-on feature from the bottom of the Upload window.

Audio Description Upload Files

If you already have a caption file for your videos in the 3Play Media account, you can simply add audio description by selecting your captioned file from the My Files page, selecting Order from the top of the screen, and choosing Audio Description.


Step 5 – Specify turnaround

The turnaround options listed below are for the caption and transcription files. All audio description files will be available 5 business days after the caption file is complete.

Standard turnaround time for captioning and transcription is 4 business days. You can also select 2-business-day, 1-business-day, or same-day turnaround for an additional fee. If your project is not urgent, we provide a discounted extended service, which is 10 business days.


Step 6 – Place order

In the next screen, Location, choose where you would like your files to be stored. Then, confirm order details and place your order. 

Audio Description Confirm Upload

Step 7 – Wait for processing to complete

You can monitor the status of your files and keep everything organized. Once your files have been processed you can download any format of audio description anytime.

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