Brightcove Integration: Request Captions from within 3Play Media

There are two ways to upload Brightcove videos: (i) from your 3Play Media account or (ii) directly from your Brightcove account.  This article explains the first way.

Step 1- Click Upload Media

After logging into your 3Play Media project, click on Upload Media located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning

Step 2- Select Linked Brightcove Account

Click on Linked Accounts.and from the drop down menu that appears, select your linked Brightcove account.

Select Brightcove account

Step 3- Select Videos

After selecting the linked Brightcove account you will directed to a feed of all of your available Brightcove assets.
Select the videos from the feed of the thumbnails that you would like to caption by checking the box to the left of the thumbnail. Notice as assets are selected the count within the Process button changes as videos are selected or deselected.

Brightcove video feed for captioning

The number of videos displayed on a page can be changed from 5, 10, 25, 50, or 100 videos. By default 10 are displayed.Check the box located to the left of Preview to select all the videos displayed on the current page you are on.

Note: Each batch of selected videos will be uploaded to a single destination folder (specified in step 5).

Step 4- Click Process

Click the Process button located above your list of Brightcove videos.  You will see a count of the number of videos selected.

Upload videos from Brightcove for captioning

Step 5- Choose Service

Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch. If you already have a transcript that you would like 3Play Media to sync with a Brightcove asset, select Alignment.  Spanish-Latin American Transcription and Captioning, is also available.

Select transcription captioning or alignment services

By default, Transcription and Captioning is selected. If you need your content transcribed to create captions and use 3Play Media's interactive video plugins, leave this option selected.
If you already have a transcript for your content, select Alignment Only.
See more information on 3Play Media's Transcript Alignment Service.  

Spanish-Latin American Transcription and Captioning, is NOT a translation service.  This service is used for Spanish content, that needs Spanish-Latin American Transcription and Captioning.  

See more information on 3Play Media's Spanish Transcription Service.

Step 6- Add-On Services: Audio Description & Vertical Caption Placement

Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services to order these services.

Audio Description

Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.

Drop down menu to select either Standard or Extended Audio Description

Learn more about the difference between Standard and Extended Audio Description here

If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.

See more information regarding Audio Description

Vertical Caption Placement

Check the box Add Caption Placement under Add-On Services to also include this in the order. 

See more information regarding vertical caption placement

Click Continue.  

Step 7- Select Turnaround Time 

Next set your turnaround service level and click Continue.

Select turnaround time for transcription of content

See more information on turnaround service levels.

Step 8- Select Folder Location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder

Step 9- Review Order and Cancellation Policy

Review your order summary.

If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.

Step 10- Place Order

Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order.
Once Place Order is clicked your files will begin uploading and will start in the Pending State.

Captioning transcription upload and place orde

Upon completion of the transcription process, the captions will be sent back automatically to the Brightcove asset if Postback Captions is enabled within the linked account's settings. View step 11 of the Brightcove integration setup article to learn more about Postback Captions.


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