Brightcove Integration: Request Captions from Brightcove


There are two ways to upload Brightcove videos: (i) from your 3Play Media account or (ii) directly from your Brightcove account.  This article explains the latter- using tagged-based auto upload to submit captioning requests directly from within Brightcove.

After your Brightcove account has been linked with your 3Play Media account (a one time process), you can upload files to 3Play Media directly from your Brightcove account (without logging into your 3Play Media account). By tagging videos in your Brightcove account with the tag 3play, 3Play Media will know to automatically upload those videos for processing. 

Different turnaround service levels can be assigned by applying a variation of the 3play tag as detailed in Step 5
Videos can be tagged for Standard, Rush, Expedited, Same Day, and Extended turnaround service levels.  
You will receive notification emails confirming successful uploads. 

Please note that to submit captioning requests using tag based auto upload from your Brightcove account, this integration feature must be set to ON within your 3Play Media's linked account settings. If this feature was not enabled when the accounts were linked navigate to Upload > Linked Account > Select your linked Brightcove account > Settings. Once set to ON click Update.  Please also note that the custom ingest profile in Brightcove must have a MP4 format set as default to be able to submit captioning requests.


Step 1- Log into Brightcove


Step 2- Click on the Media tab

To view your list of videos, click on the Media tab located at the top of the page.

Brightcove Media tab 

Step 3- Select video for captioning

Select the video you want to submit to 3Play Media for closed captioning.  

Select Brightcove video for 3Play Media closed captioning services

Step 4- Click Edit in Video Information

The Tags menu is located in the Video Information section of your Brightcove asset. 
Click on Edit within the Video Information section to access the Tags field. 

Edit Brightcove Video Information to tag video to send closed captioning request to 3Play Media

Step 5- Add a tag to a video to request captions

In the Tags field add (or type in) the tag 3play to submit the asset for the Standard four (4) business day turnaround service level. Once you have entered the tag click return/enter and tag the should become highlighted in blue.

Add tag 3play in Brightcove to request closed captions for video


Other turnaround service level tags for requesting English closed captions for Brightcove videos:

Add the following tags to assign a different turnaround time for your request

For Same Day turnaround (8 hours from upload), add the tag3play_same_day

For Rush turnaround (1 business day), add the tag: 3play_rush

For Expedited turnaround (2 business days), add the tag: 3play_expedited

For Extended Turnaround (10 business days), add the tag: 3play_extended

For 2 Hour turnaround (2 hours), add the tag 3play_two_hour

For ASR Only service, add the tag 3play_asr


Turnaround service level tags for requesting Spanish closed captions for Brightcove videos:

If the speech in the source media is in Spanish and Spanish captions are desired use the following tags in Brightcove to submit content for our Spanish Transcription and Captioning Service:

For Spanish Standard turnaround (4 business days) add the tag 3play_spanish

For Spanish Extended turnaround (10 business days) add the tag 3play_spanish_extended

See more information on the Spanish transcription and captioning service

You can also order Audio Description (AD) from your Brightcove account, once the transcription process is complete.  Use the following tags to order Audio Description (AD):

For normal AD: 3play_ad 

For extended AD: 3play_extended_ad

Ask your account manager to activate the module, that will turn on faster turnaround times for AD.


Finally, you can also order Vendor Transcription services from your Brightcove account using tag based ordering. Captioning is available for a variety of languages. In addition, for languages that have variants (Portuguese example below), the localization must be added after the main language. The turnaround for the order must also be specified at the end of the tag, either for Standard or Rush turnaround. A full list of exact tags can be found by going to your Brightcove settings page in your Linked Accounts.

  • "3play_vt_japanese_standard" for Standard Vendor transcription service (Japanese)
  • "3play_vt_japanese_rush" for Rush Vendor transcription service (Japanese)
  • "3play_vt_portuguese_portugal_standard" for Standard Vendor transcription service (Portuguese)
  • "3play_vt_portuguese_portugal_rush" for Rush Vendor transcription service (Portuguese)
  • "3play_vt_portuguese_brazil_standard" for Standard Vendor transcription service (Portuguese)
  • "3play_vt_portuguese_brazil_rush" for Rush Vendor transcription service (Portuguese)

More information about Other Language Transcription can be found here.


IMPORTANT NOTE: Once the captioning process has begun, the 3play tags will be replaced with 3play_processed. Please note that the 3play_processed tag DOES NOT MEAN that the captions are complete!

See more information on turnaround service levels



Step 6- Click Save Changes

Once you have added a 3play tag to your video click Save and your Brightcove video will be submitted for closed captioning

Click Save to submit Brightcove video to 3Play Media for closed captioning

You will receive an email from 3Play Media confirming that the files were successfully uploaded.

Please note that to have closed captions automatically added to a Brightcove video upon completion of the transcription process, Postback Captions must be turned On in the settings for the linked account associated with your Brightcove account.

If this feature was not enabled when the accounts were linked navigate to Upload > Linked Account > Select your linked Brightcove CMS account > Settings. Once set Postback Captions is set to ON click Update.  





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