Managing your billing settings in 3Play Media ensures smooth payment processing and accurate invoicing. This guide provides an overview of the key actions you can take to manage invoices, update billing information, set up payment methods, and locate pricing for your account.
Prerequisites
- Must have Billing-level access to your 3Play Media account.
A valid payment method must be added to your account to pay invoices.
Express accounts must pay by credit card.
Pro and Enterprise accounts can pay by credit card or invoice.
Steps to Manage Billing and Invoices
1. Update Billing Information
From the top navigation, click Billing > Billing Information.
- Update your billing address, primary contact, and payment details. Click Save Changes when finished.
2. Add or Update Payment Methods
Credit Cards
Go to Billing > Credit Cards.
Add or update a credit card.
Set up Autopay to automatically pay invoices at the end of each month.
Multiple credit cards can be saved and selected for manual or autopay payments.
Partial payments can also be made manually using a stored credit card.
Checks
Closed/Unpaid invoices can be paid by check.
Before mailing your check, manually mark the invoice as Closed/Unpaid in your account.
Once the check is received, the invoice will move to the Paid state.
Purchase Order
- Go to Billing > Billing Information.
Ensure your billing information contains the correct PO# for future invoices. Future invoices will reference the updated PO# monthly.
- Update unpaid invoices directly with a new Purchase Order (PO) number if needed.
Purchase Account Credit
Navigate to Billing > Account Credit to preload funds.
Follow prompts to complete the purchase form.
- Once you submit the Account Credit form, your Account Manager will contact you shortly to review and finalize your volume purchase.
- Enterprise accounts can preload credit between $500.00 and $100,000.00. If a purchase order (PO) is required, select "Yes" and enter the PO# during the credit purchase.
| Note: If you have an open invoice, the outstanding balance will automatically be deducted from your credit purchase. This adjustment will be reflected in the Final Account Credit line item displayed in the purchase confirmation pop-up. |
View Remaining Account Credit
To view your available account credit, navigate to Billing > Account Credit.
The remaining credit is displayed by service level, showing the available hours for each turnaround time option (e.g., Standard, Rush).
3. Pay Invoices
Go to Billing > Invoices.
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View invoices by status:
Current: Invoice is open and accumulating charges until the end of the month.
Closed/Unpaid: Invoice is finalized and ready for payment. An email with a PDF invoice will be sent to billing contacts.
Paid: Invoice has been paid via credit card, check, or wire transfer.
Pay open invoices using a saved payment method or by mailing a check (after manually closing the invoice).
You can also edit invoice details (e.g., update PO number or billing information) before making a payment.
4. Locate Pricing Information
Pricing details for services are available under Billing > Pricing.
Contact your Account Manager for custom pricing or a detailed quote.
Tips and Best Practices
Pricing details for services are available under Billing > Pricing. Enable Autopay to avoid missed payments and service interruptions.
- Always ensure your billing contact information is current so you receive important payment reminders and invoice notifications.