Managing User Invitations, Permissions, and Notifications

This article walks you through how to invite new users to your 3Play Media account, assign appropriate permissions, and manage the email notifications they receive. Properly configuring user access ensures efficient project collaboration and secure control over account activities.

Prerequisites

• A Pro or Enterprise level 3Play Media account is required.

 

Steps to Invite a User and Assign Permissions

Step 1: Navigate to Manage Users Page

• From the account dashboard, click on the Settings gear icon below your profile name in the top right corner, then under Basic Settings.
• Navigate to Manage Users.

Step 2: Click “+ New Super User OR + New Project User”

• Click the + New Super User OR + New Project User button on the Manage Users tab.

Step 3: Enter User Information and Assign Permissions

• Enter the user's details email address and select the appropriate permissions. 

• Enter the user's first name, last name, job title, and email address. Then, select the appropriate permissions from the available options.

Step 4: Grant Access and Send Account Invitation

• Click Create User to grant access and send the invitation for the user to set up their account.

• The user will receive an email prompting them to create a 3Play Media login or accept the invitation if they already have an account.

 

Note: For Super Users, full account access (all projects) is automatically granted. For Project Users, permissions apply only to the specific project they are assigned to and do not carry over to future projects like they do for Super Users.

 

Understanding User Permissions

Here is a breakdown of available permissions:

Permission	Description	Super User	Project User
Manage Files	View, download, and manage files. This permission is required and cannot be disabled.	✅ (Always On)	✅ (Always On; Assigned Project Only)
Manage Users	Invite, remove, and edit other users' permission settings.	✅	✅ (Assigned Project Only)
Manage Invoices and Billing	View invoices and make payments.	✅	🚫*
Upload	Upload files for 3Play services including transcription, captioning, alignment, and translation.	✅	✅ (Assigned Project Only)
Edit	Edit file transcripts.	✅	✅ (Assigned Project Only)
Publishing Control	Publish a plugin and manage content publishing and API access.	✅	✅ (Assigned Project Only)

 

 

Note: *If you are inviting a user to an individual project, Manage Invoices and Billing will not be an option unless the account is configured by 3Play Media for Project-Level Billing.

 

Email Notifications and Permission Behavior

Users will receive email notifications based on their assigned permissions and project involvement. These include:

• Alert (based on their permissions) about file status updates, errors, review readiness, auto-uploads, and billing activity.
• Learn more about email notification settings

Next Steps

• Need to modify a user’s access? See Managing User Access: Editing and Removing Users.

• For help comparing roles, check out Understanding User Roles: Super Users vs. Project Users.

• To manage existing users, return to the Manage Users page at any time to make changes.