Zoom: Integration Setup

Follow the steps below to link your Zoom account to a 3Play Media project for live captioning of Zoom Webinars and Meetings.

The user linking the Zoom account to your 3Play Media project must be the Account Owner or Admin for that Zoom account.

Zoom Basic and Zoom.gov accounts are not supported for 3Play Media live captioning.

Click for more information regarding role-based access control in Zoom

More information about different Zoom account types


Step 1- Log in to 3Play Media

Open a browser window and log into 3Play Media.

3Play Media Captioning Transcription translation services account login

Step 2 - Navigate to Linked Accounts Section

Once Live Auto Captioning is active, click Linked Accounts located on the My Files page.
Then click Link a New Account.

Brightcove captioning integration setup


Step 3- Select Zoom

Note: You must have admin or owner roles in the Zoom account in order to link it to your 3Play Media account.

Step 4 - Sign in to Zoom

Once the Zoom logo is clicked you will be redirected to sign into Zoom.
Enter the email address and password associated with an admin or owner of the Zoom account.

After signing into Zoom you will be redirected to a page where you are prompted to install the 3Play Media app from the Zoom Marketplace. Confirm to authorize the installation of the 3Play Media app within your Zoom account.

You will then be redirected back to the 3Play Media Linked Account page. 

Step 5 - Required Zoom Settings

Meeting and webinar hosts follow these directions prior to scheduling their meetings:

Zoom: Required Settings for Meeting Hosts

Done - The integration setup process is now complete!

Integrating a single Zoom account in multiple 3Play accounts or projects



  • A single Zoom account may be linked to multiple 3Play accounts and/or projects by the Account Owner or an Admin of that Zoom account.

    • Live Captions scheduled within a project will only display in that project's Live Captioning scheduling page. If Live Captions have already been scheduled for a Zoom Webinar or Meeting in a different project, you will not be able to schedule duplicate caption events for that same event.
  • A Zoom integration will not be impacted if the 3Play user account that set up the integration is deactivated/deleted. If Zoom account Owner or Admin that set up the Zoom integration leaves the Zoom account, then the integration will need to be recreated by a current Zoom owner/admin.
  • All Zoom meetings and webinars in your linked Zoom account will be visible for live caption scheduling, regardless of user roles or types.

  • 3Play Media and Zoom user management is handled separately by 3Play Media and Zoom. Directions for inviting and managing users into a 3Play Media account can be found at this article:

    Invite Users and Grant Permissions


Next steps...

Schedule Live Auto Captioning for a Zoom Meeting

Schedule Live Auto Captioning for a Zoom Webinar


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