Zoom: Schedule Live Auto Captioning for a Zoom Meeting

Follow the steps below to schedule Live Auto Captioning for a Zoom Meeting once it has been scheduled within Zoom and once Zoom has been linked to your 3Play Media project.


  • In order to be able to schedule Live Auto Captions within 3Play Media you must be the Host of the Zoom Meeting!
  • Additionally, Zoom Webinar permissions are needed in order to use Live Auto Captioning with a Zoom Meeting.


Getting Started

Before starting the meeting, navigate to a web browser and head to zoom.us. Sign into the Zoom account that has the meeting scheduled and navigate to My Account -> Settings -> In Meeting (Advanced) -> Allow live streaming the meetings

Note: you must click the toggle button on to see the submenu options below


Turn on “Allow live streaming the meetings” and check “Custom Live Streaming Service

Step 1- Copy Caption API Token for Zoom Meeting

After scheduling a meeting, start the meeting and click the CC Closed Caption button.

Note: Even if your meeting is scheduled for a future date, you can "start" the meeting to complete these steps, then end it. Meetings can be started/stopped in advance as many times as you want — they will remain scheduled for the specified date unless you click "Delete" on the meeting details screen.

Click "Copy the API token".

Step 2- Click Live Auto Captioning

Navigate to your 3Play Media account and click Live Auto Captioning.

Under the Schedule New Event section on the right, select your Zoom integration.

Step 3- Schedule Meeting in 3Play

Click the dropdown menu and select the user that has the meeting scheduled.

The webinar that was just scheduled in Zoom will display. Check the box of the Zoom webinar that needs Live Auto Captioning, enter a start time and date, and click Submit.

Note: If the event is scheduled greater than 5 minutes in the future, the event settings may be edited:

Live Auto Captioning: Edit 3Play Event Settings

Step 4- Paste Caption API Token for the Zoom Meeting

You should now see this webinar under the Scheduled Live Auto Captioning Events section of the Live Auto Captioning page.

Paste the Caption API Token from Step 1 into the Caption Ingest URL field, then click Update.


Step 5- Start the Meeting and Stream to 3Play

Once it's time to begin your meeting, start it up in Zoom and click More > Live on Custom Live Streaming Service.

Important: You must do this at or shortly after the Live Event start time scheduled in 3Play.  If the event in 3Play is scheduled for 3:00pm but you perform this step at 2:58pm, it will not work.

Captions should now appear within approximately 60 seconds.


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