Follow the steps below to schedule Live Captioning for a Zoom Meeting once Zoom has been linked to your 3Play Media project.

Note: Anyone with access to your 3Play Media project can schedule Zoom Live Captions for any Zoom event they can see in your project. However, in order to enable 3Play Media's Live Captions within a Zoom Meeting you must be the Host of the Zoom Meeting!

Prerequisites

This service is not available to Express customers
Link Zoom to a 3Play Media project with Live Captioning Enabled

Step 1. Navigate to Zoom Scheduler

Launch the Zoom application.

Zoom app icon

Navigate to Home and click Schedule.

Step 2. Schedule your Event in the Zoom Client

Set the meeting's Date and Time within Zoom, adding any other information and settings necessary.
Note that 3Play Media's Live Captioning will work with a password-protected meeting.
Click Schedule.

Step 3. Scheduling your Event in 3Play

Note: Events default to US-Eastern time unless a new timezone has been configured at the user level.

Navigate to Live Captioning in your 3Play account

As a first step, click into the Live Captioning module within your 3Play Media project, click “Schedule Captions” and select “Zoom”

Select the Name of the Linked Zoom Account You'd Like to Use

If you have more than one Zoom Account connected, they will display in a dropdown menu. Select the name of the account that you'd like to use.

Tell Us if This is a Meeting or a Webinar

Select the Email Address of the Event Host

Select the Event You'd Like to Order Captions For

Select Service Type

For Virtual Encoding, we offer both Automatic and Professional Live Captioning options.

Add Event Name

Add in a name for your event that will make it easy for you to find the event when searching for it after scheduling.

Select Event Start Time

Event Start times will automatically populate for your zoom events.

Add an Estimated Event Duration

Tell us how long you estimate your event to be. Your estimated event length assists with scheduling. 3Play will be ready to provide captions for the entire length of the event

Add a Pre-Event Start Time

This is how many minutes before your event's start time you can begin streaming to 3Play. We will be ready to provide captions for your event at this time.

Reserved Transcoders

Since we're pulling in your meeting feed from your zoom integration directly, your event will automatically populate to use a reserved transcoder.

Caption Delivery Information

In addition to streaming to Zoom, we will also provide a caption delivery embed and webpage that you may use as an alternative delivery method. If you have a reserved static captioning embed or reserved static URL, you can choose to deliver to your static endpoints, or you can choose to use a single-use external URL or web page. If you choose to create a new Static External URL, you will have the option to use that static delivery endpoint for future live events.

Select a File Storage Location

Choose a folder within your 3Play Media account to send your finished live transcript to after your event is over.

Select an Event Type

Tell us more about what captioner may be best for your event by selecting an accurate event type for us to categorize your event under.

Provide an Event Description (optional)

Tell us more about your event with details to help our captioner research anything that they may need prior to your event starting.

Provide a list of Speaker Names or a Wordlist (optional)

Provide us with a list of properly spelled speaker names for our captioners to use when captioning your event ( Live professional captioning ).

Set your Profanity Filter (optional)

Tell us how you'd like profanity in your event to be filtered, if at all.

Set your Stream Reconnection Wait Time

If your live stream disconnects during the event, this is how long we will wait before we disconnect from delivering captions. After this time has passed, you will no longer be able to connect to this event.

Set Your Max Event Duration

Also known as Max Stream Time, this is the maximum duration that will be possible for your live event. If you reach this time, we will end your event. Please note that this is different from your estimated duration, which may be shorter than the maximum possible duration, and can be used to allow your hosts to go overtime until they reach this maximum.

Set Your Captioning Overtime Option

If you go over your estimated event duration, we will fall back to this option until your maximum event duration has been reached.

Enter Support Contact Information

Please enter contact information for your event host or the person streaming your event to us in the event that 3Play Technical support needs to get in touch.

Step 5. Click "Schedule Captioning"

Click "Schedule Captioning" on the right-hand side of the page to schedule your event once you have provided all of the necessary information.

An email will also be sent to the email address provided during scheduling fifteen minutes prior to the caption event start time. If the the event starts in less than 15 minutes the email will be sent immediately. The email will contain shortcuts to assist in completing the setup process given meetings may likely be scheduled far in advance of them actually starting.

If you have ordered Live Captions for a meeting that has already started, you will not need to wait for the email as the process can be completed by following the remaining steps below.

Step 6- Start Zoom Meeting

Go to the scheduled Meeting within Zoom and Start the event.

Once your Meeting has started......

Step 7- Click Live on Custom Live Streaming Service

Within Zoom click More followed by Live on Custom Live Streaming Service.

The closed captions will be available as an option for all meeting members shortly after this button is clicked.

Best Practices for Professional Events

3Play recommends you follow the tips below to ensure more accurate captions for your professional live captioned events:

Captions for live events work best when the event contains high-quality audio and one person is speaking at a time (no overlapping audio)
Add event instructions and a wordlist to help 3Play better understand the context around your event

If you have trouble going live with a Webinar...

In your 3Play account, go to "Live Captioning".
Under Upcoming events, click the name of your webinar. This will take you to a file details page dedicated to your webinar.
You will see a lot of information on the right hand side. Scroll down and copy the RTMP URL and Key.
Open Zoom
In Zoom, click "More", then "Go live on custom streaming service". This will take you to a new browser page.
On the new web page, paste your Stream URL from 3Play , and stream key from 3Play, into the webinar page:
Click to Go live!

Next Steps