Vidyard Integration: Request Captions using Tag-based Auto Upload


There are two ways to upload Vidyard videos: (i) from your 3Play Media account or (ii) directly from your Vidyard account.  This article explains the latter- using tagged-based auto upload to submit captioning requests directly from within Vidyard.


After your Vidyard account has been linked with your 3Play Media account (a one time process), you can upload files to 3Play Media directly from your Vidyard account (without logging into your 3Play Media account). By tagging videos in your Vidyard account with the tag 3play_standard, 3Play Media will know to automatically upload those videos for processing.

  • Different turnaround service levels can be assigned by applying a variation of the 3play_ tag as detailed in Step 5.
  • Videos can be tagged for Standard, Rush, Expedited, Same Day, and Extended turnaround service levels.  
  • You will receive notification emails confirming successful uploads. 


Please note that to submit captioning requests using tag based auto upload from your Vidyard account, this integration feature must be set to ON within your 3Play Media's linked account settings. If this feature was not enabled when the accounts were linked navigate to Upload > Linked Account > Select your linked Vidyard account > Settings. Once set to ON click Update.  


Step 1- Log into Vidyard

 Vidyard logo


Step 2- Navigate to Videos

Click on the Library icon located on the left-hand side of the page. 


Step 3- Find the Desired Video File

In your library, navigate to the desired video file. Click the ellipsis icon ( three dots ), then click "Edit". 

Step 4- Tag the Video

Locate the Tags section below the Name and Description fields on the General section of your Vidyard asset. 


In the Tags field add (or type in) the tag 3play_standard to submit the asset for the Standard four (4) business day turnaround service level. See the list of tags below for the other available turnaround service levels.


Once the tag is typed click the + icon or hit enter/return on your keyboard. The tag should now display in a below bubble below the text box field.


Other turnaround service level tags for requesting English closed captions for Vidyard videos:

Add the following tags to assign a different turnaround time for your request

  • For Same Day turnaround (8 hours from upload), add the tag3play_same_day
  • For Rush turnaround (1 business day), add the tag: 3play_rush
  • For Expedited turnaround (2 business days), add the tag: 3play_expedited
  • For Extended Turnaround (10 business days), add the tag: 3play_extended
  • For 2 Hour turnaround (2 hours), add the tag 3play_two_hour

Click here to read about turnaround service limitations including maximum file durations for upgraded service levels. 


Tags for the Spanish Transcription & Captioning Service

If the speech in the source media is in Spanish and Spanish captions are desired use the following tags in Vidyard to submit content for our Spanish Transcription and Captioning Service:

  • For Spanish Standard turnaround (4 business days) add the tag 3play_spanish
  • For Spanish Extended turnaround (10 business days) add the tag 3play_spanish_extended

See more information on the Spanish transcription and captioning service

Tags for the Audio Description Service 

You can also order Audio Description (AD) from your Vidyard account, once the transcription process is complete.  Use the following tags to order Audio Description (AD):

  • For normal AD: 3play_ad 
  • For extended AD: 3play_extended_ad

Please note that the Audio Description will only postback if Postback Video with Audio Description Track is turned on.


Ask your account manager to activate the AD fast turnaround module, which will turn on faster turnaround times for AD.


See more information on turnaround service levels



You will receive an email from 3Play Media confirming that the files were successfully uploaded.


Please note that to have closed captions automatically added to a Vidyard video upon completion of the transcription process, Postback Captions must be turned On in the settings for the linked account associated with your Vidyard account.

  • If this feature was not enabled when the accounts were linked navigate to Upload Media> Linked Account > Select your linked Vidyard account > Settings. Once set Postback Captions is set to ON click Update.  





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