Vidyard Integration: Request Captions using Tag-based Auto Upload


There are two ways to upload Vidyard videos: (i) from your 3Play Media account or (ii) directly from your Vidyard account.  This article explains the latter- using tagged-based auto upload to submit captioning requests directly from within Vidyard.

After your Vidyard account has been linked with your 3Play Media account (a one time process), you can upload files to 3Play Media directly from your Vidyard account (without logging into your 3Play Media account). By tagging videos in your Vidyard account with the tag 3play_standard, 3Play Media will know to automatically upload those videos for processing.

Different turnaround service levels can be assigned by applying a variation of the 3play_ tag as detailed in Step 5
Videos can be tagged for Standard, Rush, Expedited, Same Day, and Extended turnaround service levels.  
You will receive notification emails confirming successful uploads. 

Please note that to submit captioning requests using tag based auto upload from your Vidyard account, this integration feature must be set to ON within your 3Play Media's linked account settings. If this feature was not enabled when the accounts were linked navigate to Upload > Linked Account > Select your linked Vidyard account > Settings. Once set to ON click Update.  

Step 1- Log into Vidyard

 Vidyard logo

Step 2- Navigate to Videos

Click on the Content tab located on the left-hand side of the page and then click Videos.


Step 3- Click Settings for the Video Requiring Closed Captions

Hover over the video you want to submit to 3Play Media for closed captioning and click Settings.  

Step 4- Tag the Video

Locate the Tags section below the Name and Description fields on the General section of your Vidyard asset. 

In the Tags field add (or type in) the tag 3play_standard to submit the asset for the Standard four (4) business day turnaround service level. See the list of tags below for the other available turnaround service levels.

Once the tag is typed click the + icon or hit enter/return on your keyboard. The tag should now display in a below bubble below the text box field.


Other turnaround service level tags for requesting English closed captions for Vidyard videos:

Add the following tags to assign a different turnaround time for your request

For Same Day turnaround (8 hours from upload), add the tag3play_same_day

For Rush turnaround (1 business day), add the tag: 3play_rush

For Expedited turnaround (2 business days), add the tag: 3play_expedited

For Extended Turnaround (10 business days), add the tag: 3play_extended

For 2 Hour turnaround (2 hours), add the tag 3play_two_hour


Tags for the Spanish Transcription & Captioning Service

If the speech in the source media is in Spanish and Spanish captions are desired use the following tags in Vidyard to submit content for our Spanish Transcription and Captioning Service:

For Spanish Standard turnaround (4 business days) add the tag 3play_spanish

For Spanish Extended turnaround (10 business days) add the tag 3play_spanish_extended

See more information on the Spanish transcription and captioning service

Tags for the Audio Description Service 

You can also order Audio Description (AD) from your Vidyard account, once the transcription process is complete.  Use the following tags to order Audio Description (AD):

For normal AD: 3play_ad 

For extended AD: 3play_extended_ad

Please note that the Audio Description will only postback if Postback Video with Audio Description Track is turned on.

Ask your account manager to activate the AD fast turnaround module, which will turn on faster turnaround times for AD.

See more information on turnaround service levels

Step 5- Click Save Changes

Once you have added a 3play tag to the video click Save Changes and your Vidyard video will be submitted for closed captioning.

You will receive an email from 3Play Media confirming that the files were successfully uploaded.

Please note that to have closed captions automatically added to a Vidyard video upon completion of the transcription process, Postback Captions must be turned On in the settings for the linked account associated with your Vidyard account.

If this feature was not enabled when the accounts were linked navigate to Upload Media> Linked Account > Select your linked Vidyard account > Settings. Once set Postback Captions is set to ON click Update.  





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