Vidyard Integration: Request Closed Captions from within your 3Play Media Account

There are two ways to upload Vidyard videos: (i) from your 3Play Media account or (ii) directly from your Vidyard account.  This article explains how to submit captioning requests directly from within the 3Play Media account system.

Follow the steps below to submit requests for closed captions for Vidyard content from within the 3Play Media account system.


Step 1- Click Order Services

After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.

Upload thePlatform videos for captioning

Step 2- Select Service

Under Choose Main Service select Transcription & Captioning.


Step 3- Select Language

After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.

Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services. 

Click for more information regarding Translation services


Step 4- Select Turnaround Service Level

Next select the desired turnaround service level.

Click for more information regarding turnaround service levels


Step 5- Glossary of Terms/Cheat Sheet (optional)

After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.

Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.


  • Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
  • Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 
  • Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level cheat sheets

Once a cheat sheet has been provided, click Next.


Step 6- Order Additional Services (optional)

Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.

  • Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.

After selecting additional services, click Next.


Step 7- Select Linked Vidyard Account

Click on Linked Accounts and from the dropdown menu that appears, select your linked Vidyard account.

Select Brightcove account


Step 8- Select Videos

After selecting the linked Vidyard account you will directed to a feed of all of your available Vidyard assets. Select the videos from the feed that require closed captions by checking the box to the asset.

Brightcove video feed for captioning


Step 9- Click Add Files

Click the Add Files button located above your list of Vidyard videos.  You will see a count of the number of videos selected.

Upload videos from Brightcove for captioning


Step 10- Select folder location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder


Step 11- Review Order and Cancellation Policy

Review your order summary.

If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.


Step 12- Place Order

Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order. Once Place Order is clicked your files will begin uploading and will start in the Pending State.


Upon completion of the transcription process, the captions will be sent back automatically to the Vidyard asset if Postback Captions is enabled within the linked account's settings. View step 6 of the Vidyard integration setup article to learn more about Postback Captions.


Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk