There are two ways to upload Vidyard videos: (i) from your 3Play Media account or (ii) directly from your Vidyard account. This article explains how to submit captioning requests directly from within the 3Play Media account system.
Follow the steps below to submit requests for closed captions for Vidyard content from within the 3Play Media account system.
Step 1- Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
Step 2- Select Service
Under Choose Main Service select Transcription & Captioning.
Step 3- Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 4- Select Turnaround Service Level
Next select the desired turnaround service level.
Step 5- Glossary of Terms/Cheat Sheet (optional)
After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.
Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.
Once a cheat sheet has been provided, click Next.
Step 6- Order Additional Services optional
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
After selecting additional services, click Next.
Step 7- Select Linked Vidyard Account
Click on Linked Accounts and from the dropdown menu that appears, select your linked Vidyard account.
Step 8- Select Videos
After selecting the linked Vidyard account you will directed to a feed of all of your available Vidyard assets. Select the videos from the feed that require closed captions by checking the box to the asset.
Step 9- Click Add Files
Click the Add Files button located above your list of Vidyard videos. You will see a count of the number of videos selected.
Step 10- Select folder location
Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.
Step 11- Review Order and Cancellation Policy
Review your order summary.
If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order
Read the cancelation policy and check the box acknowledging that you have read the policy.
Step 12- Place Order
Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order. Once Place Order is clicked your files will begin uploading and will start in the Pending State.
Upon completion of the transcription process, the captions will be sent back automatically to the Vidyard asset if Postback Captions is enabled within the linked account's settings. View step 6 of the Vidyard integration setup article to learn more about Postback Captions.