Before being able to upload Limelight content directly from your 3Play Media account, you must first link your accounts.
See more information about linking your Limelight and 3Play accounts.
NOTE: In order to use the integration with Limelight and 3Play Media your Limelight content must be published.
See more information on publishing your Limelight content
Step 1- Log into 3Play Media
Step 2- Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
Step 3- Select Service
Under Choose Main Service select Transcription & Captioning.
Step 4- Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 5- Select Turnaround Service Level
Next select the desired turnaround service level.
Click for more information regarding turnaround service levels
Step 6 - Add Order Instructions (optional)
After selecting a turnaround service level, check the box if you want to include order instructions.
Note that order instructions are optional so click Next without checking the box, should they not be necessary.
Please note that the purpose of order instructions is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Order instructions can be attached as a PDF or in a 500 character limit note.
Click for more information regarding default project-level and folder-level order instructions
Once they have been provided, click Next.
Step 7- Order Additional Services optional
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
After selecting additional services, click Next.
Step 8- Select Limelight
Step 9- Select Videos
Click on the files you want to upload. A count of the files you selected will be displayed on the Process button. When you have selected the files you want to upload to 3Play Media for transcription, click Process.
Step 10- Select folder location
Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.
Step 11- Review Order and Cancellation Policy
Review your order summary.
If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order
Read the cancelation policy and check the box acknowledging that you have read the policy.
Step 12- Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.