Vimeo: Ordering Captions From Your Vimeo Account

IMPORTANT NOTE:  Ordering captions through your Vimeo account is restricted to PRO or PLUS accounts.  If you are using a Basic Vimeo account, you should follow this support article to get your Vimeo videos captioned.

Once the Vimeo integration is set up, follow the steps below to submit a closed captioning request. Upon completion of the transcription process the closed captions will automatically be added to the associated Vimeo content.

Step 1 - Log in to Your Vimeo Account

Vimeo Login Screen

Step 2 - Navigate to Collections

Click your user profile icon located in the upper, right-hand corner of the page and from the drop-down menu that appears click Collections.

Vimeo Create Collection

 

 Step 3 - Create Showcases for Turnaround Service Levels

Vimeo Create Albums

With the Vimeo integration, choosing a turnaround time for the closed captioning request is done by adding the video to a showcase that corresponds to a 3Play Media turnaround service level.

From the Collections page click +Create new showcase. Name this showcase 3play_processed then click Create New Showcase.

While the 3play_processed showcase does not correspond to a turnaround service level, this showcase MUST be created in order for the integration to work.

Next, create additional showcases for each 3Play Media turnaround level you intend to use:

3play  (our Standard turnaround service level)

3play_same_day

3play_rush

3play_two_hour

3play_extended

3play_expedited

You can also order Audio Description (AD) from your Vimeo account, once the transcription process is complete.  Use the following showcases to order Audio Description (AD):

For normal AD:  3play_ad 

For extended AD:  3play_extended_ad

Ask your account manager to activate the module, that will turn on faster turnaround times for AD.

NOTE:  Only PRO or PLUS Vimeo accounts will be able to create the 7 showcases necessary to take full advantage of the Vimeo integration.  Basic users won’t see auto-upload in linked account settings.

 

Step 4 - Select Turnaround Time

Navigate to the video you need captioned, and click Collections.  Check the box of the turnaround level you want, then click Save Changes.  Once a video has been uploaded to your Vimeo account, you can move the video to the appropriate showcase, to designate the file's turnaround time.  For example, if you need a file for Rush turnaround, add the video to the showcase 3play_rush.  

Set turnaround time for 3Play Media closed captions request for Vimeo videos

Your video will then be added to the 3play_processed showcase once captions have been ordered successfully.

Have more questions? Submit a request

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