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Managing Your 3Play Pro Subscription and Billing Information

Updated

3Play Media offers three types of accounts—Express, Pro, and Enterprise—designed to scale with your accessibility needs. This guide outlines the differences between plans, how to upgrade from Express to Pro, and how to manage Pro billing and renewal settings.

Prerequisites

  • Must be an admin on your 3Play Media account
  • Applies only to Pro accounts (not Express or Enterprise)
  • Access to your organization’s payment method (credit card or invoice)

 

Plan Comparison

Plan User Type Best For
Express Individual users One-off projects, small-scale use, pay-as-you-go pricing
Pro Teams & growing orgs Recurring needs, team collaboration, integrations, subscription model with flexible billing
Enterprise Large businesses/institutions Scalability, security, custom workflows, advanced reporting

🔗 Learn more about plans and pricing

 

Steps to Upgrade from Express to Pro

1. Go to Plan Overview

  • Click Upgrade to Pro in the top navigation bar. This opens the Plan Overview page.

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2. Select a Plan and Billing Frequency

  • Choose your preferred billing schedule (monthly or yearly).
    • Monthly: Billed in 12 equal monthly payments.
    • Yearly: Billed upfront at the start of the term.

3. Choose Renewal Option

  • Decide whether to auto-renew your subscription next year. This setting can be changed anytime.

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4. Select Payment Method

  • Monthly: Credit card only.
  • Yearly: Credit card or invoice.

5. Enter Payment Details

  • Credit card: Add or select an existing card and click Next Step.

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  • Invoice: Complete the invoice form and click Save Billing Information.

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6. Accept Terms & Subscribe

  • Agree to the 3Play Media Pro Subscription Terms and Conditions and click Subscribe to Pro.
  • After subscribing, you’ll see your plan details including renewal status and billing dates.

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Note: Upgrading unlocks access to team features, user permissions, and integrations with platforms like YouTube, Kaltura, and Brightcove. 

 

Managing Auto-Renewal

1. Go to "Billing"

  • Click Billing in the top navigation bar to open the Billing section.

  • Click on the Plan Overview page and Manage Billing. 

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2. Toggle Auto-Renewal

  • Switch auto-renewal on or off.
  • Click Save. 

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Note: Turning off auto-renewal means your subscription will end at the close of your current billing cycle unless it is manually renewed. For early terminations, contact support@3playmedia.com. 

 

Next Steps

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