Vertical Caption Placement - How to Order

Follow the steps below to add Vertical Caption Placement to your order when uploading media files directly to your 3Play Media project. If your file is already completed and you'd like to order Vertical Caption Placement, click here.  

Step 1– Upload Media

Click the Upload Media tab and choose either From ComputerFrom Links, or Linked Account to begin the upload process. Please note that the Linked Account option will only work for this use case if the integration supports uploading from directly within 3Play Media.

Step 2– Select Service

From the Upload menu, choose the desired service.

upload a file directily to 3Play Media and chose services. 

Step 3- Select Vertical Caption Placement and Choose Vertical Caption Placement Type

Check the box Add Caption Placment under Add-On Services. Select either Automatic Caption Placement or Manual Caption Placement

How to order vertical captions by selecting them as an add-on during a normal upload. 

To Learn more about the differences between Automatic and Manual Caption Placement.

Step 4 - Select Transcription and Captioning Turnaround Time

The turnaround service level options are for the transcription and captioning process.

select turnaround level for selected services.

Turnaround Time and Pricing

Processing Vertical Captions can add additional time to the total turnaround on the file. Because of this, we restrict customers from ordering Same Day and Two-Hour Turnaround when ordering Vertical Captions. The additional time can vary based on volume and the availability of resources, especially if Manual Vertical Captions are requested. Files usually take a few extra hours to complete, and are nearly always returned by the following business day.

Pricing is added to the cost of the total file by a per-minute increment.

Step 5 – Select Location

For Location, choose an existing folder to upload the media files to or create a new folder for this upload. Once a folder has been selected, click Continue

Select 3play folder where the file will be delivered after completion.

Step 6- Place Order

Review the order and check the box acknowledging you are aware of the cancellation policy.

Once you have acknowledged the cancellation policy, click Place Order.

Place order button on final screen.

Step 7 - Supported Formats

Once your caption file is transcribed and Vertical Caption Placement has been completed, you'll be able to access your file. Unfortunately, not every caption file type is able to support caption placement. 

The following caption/subtitle output file types support Vertical Caption Placement.

  • DFXP
  • SCC
  • STL
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