Follow the steps below to add Vertical Caption Placement to your order when uploading media files directly to your 3Play Media project. If your file is already completed and you'd like to order Vertical Caption Placement, click here.
Step 1– Upload Media
Click the Upload Media tab and choose either From Computer, From Links, or Linked Account to begin the upload process. Please note that the Linked Account option will only work for this use case if the integration supports uploading from directly within 3Play Media.
Step 2– Select Service
From the Upload menu, choose the desired service.
Step 3- Select Vertical Caption Placement and Choose Vertical Caption Placement Type
Check the box Add Caption Placment under Add-On Services. Select either Automatic Caption Placement or Manual Caption Placement.
Step 4 - Select Transcription and Captioning Turnaround Time
The turnaround service level options are for the transcription and captioning process.
Turnaround Time and Pricing
Processing Vertical Captions can add additional time to the total turnaround on the file. Because of this, we restrict customers from ordering Same Day and Two-Hour Turnaround when ordering Vertical Captions. The additional time can vary based on volume and the availability of resources, especially if Manual Vertical Captions are requested. Files usually take a few extra hours to complete, and are nearly always returned by the following business day.
Pricing is added to the cost of the total file by a per-minute increment.
Step 5 – Select Location
For Location, choose an existing folder to upload the media files to or create a new folder for this upload. Once a folder has been selected, click Continue.
Step 6- Place Order
Review the order and check the box acknowledging you are aware of the cancellation policy.
Once you have acknowledged the cancellation policy, click Place Order.
Step 7 - Supported Formats
Once your caption file is transcribed and Vertical Caption Placement has been completed, you'll be able to access your file. Unfortunately, not every caption file type is able to support caption placement.
The following caption/subtitle output file types support Vertical Caption Placement.