This article provides information on managing Classroom Support Contacts within in AIM; these designated contacts may be contacted by 3Play's technical support team in the event of a caption delivery or related service fulfillment issue.
3Play Media offers a live captioning solution for education customers utilizing AIM to manage accommodation requests. 3Play will receive and support accommodation requests routed to the 3Play Platform from customers utilizing AIM.
NOTE: Support contacts are available in DSV5 only. For customers using DSV4, please utilize the Additional Note field in the Course accommodation request, documented here.
AIM provides 2 types of support contacts that are associated with the accommodation request sent to 3Play.
- AIM Course- or Custom-Request-Specific Support Contact - this support contact is unique to each course or custom request. This contact should represent the person or distribution list best equipped to handle support-related communication for that given course or custom request.
- The contact information for this support contact is managed within the specific accommodation request.
- Navigate to the course or custom request, and within the 3rd part assignment, provide the appropriate contact information.
- Navigate to the course or custom request, and within the 3rd part assignment, provide the appropriate contact information.
- The contact information for this support contact is managed within the specific accommodation request.
- AIM Account Level Support Contact - this support contact is set at the AIM account level, and will be CC-ed on all support communication from 3Play.
- To set the contact information for this support contact:
- Navigate to the Communication Access Module, and under the lefthand menu select Main Controls from the Controls section.
- Provide the appropriate contact information under the Third Party Settings section of the page.
- To set the contact information for this support contact:
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