Use an FTP client for uploading large and/or many files to your 3Play Media project for the Dual-Language Transcription Service.

While files exceeding 1GB can be added to folders in your FTP client, 3Play Media may encounter problems pulling files larger than the recommended size of 1GB into your 3Play Media project for processing.

What if I don't have an FTP application?

If you don’t already have a third party FTP client/application, there are many that can be downloaded for free. Below are two we suggest but feel free to research and download other FTP applications to find one you like best.

We recommend either ClassicFTP or Cyberduck as both offer versions for MAC and PC users. 

Once an FTP application is installed on your computer you are ready to retrieve your project's unique FTP credentials and start uploading.

Step 1- Click Order Services

Click Order Services located at the top, left-hand side of the My Files page.

Step 2- Click FTP Settings

Click the FTP Settings tab.

Step 3- Connection Settings

Navigate to your project's FTP Connections Settings.
Take note of the FTP/Server Info, Username, and Password as this information is required to upload to your 3Play Media project via FTP. 

FTP over TLS is available.

If your account contains multiple projects, unique credentials are listed within each project's FTP Connection Settings page.

Step 4- Transcription Settings

Scroll down the page and click on Transcription Settings. 

Enter preferred settings for each of the following three categories:

-Speaker Identification
-Keep Editing Flags?
-Transcription Category 

See more information on Transcription Settings

Note: Changes made to these settings will be applied to other users' uploads within this project so be sure your team is aware these settings are being changed and if necessary, change the transcription settings back once the FTP upload is complete. Note that these settings are applied to all other upload methods. 

Step 5- Establish FTP Client Connection

If you are using the ClassicFTP software, click on the Quick Connect button.
If you are using Cyberduck click Open Connection..

Next enter your 3Play Media's project ftp credentials.
In the FTP Server field enter ftp.3playmedia.com. 
Enter your Username and Password you obtained in step 3.

 

Connection Timeout Settings should be set to 120 seconds.  

 

Step 6- Create Folder for Dual-Language Transcription Service Type

To submit media for this service via FTP you must create one or both of the following folder names. These folders must be created as top-level folders i.e., folders cannot be nested within another folder.

For Dual-Language content with predominantly Spanish speech

If media content contains both Spanish and English speech but the dominant language being spoken in the content is Spanish, create a top-level folder within the FTP client named:

spanish_multilang_transcription

For Dual-Language content with predominantly English speech

If media content contains both Spanish and English speech but the dominant language being spoken in the content is English, create a top-level folder within the FTP client named:

english_multilang_transcription

Step 7- Add Media to Folder 

Add media to the folder that corresponds to the desired type of Dual-Language Transcription Service.

If media content contains both Spanish and English speech but the dominant language being spoken in the content is English, add the media to the english_multilang_transcription folder.

If media content contains both Spanish and English speech but the dominant language being spoken in the content is Spanish, add the media to the spanish_multilang_transcription folder.

Please note that the dominant language selected in this step will inform the XML format language label, i.e., this will determine the language option displayed for the video player's closed caption button.

                                         

 

IMPORTANT: The service type, either English-dominant dual-language transcription or Spanish-dominant dual-language transcription, CANNOT be changed by moving a file to a different folder. If the media was added initially to an incorrect folder, immediately log into your 3Play Media account and CANCEL the file before it moves to In Progress. 

NOTE:  Folders created via FTP will remain in your FTP directory unless they have been inactive. 
After 5-10 days of a folder being deemed inactive, the folder will be removed from your FTP directory. An inactive folder and their contents may not appear in your FTP directory but these files and folders are still stored indefinitely in the 3Play Media project associated with your FTP credentials.