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Dual-Language Transcription Service: FTP Upload

Updated

Use an FTP client for uploading large and/or many files to your 3Play Media project for the Dual-Language Transcription Service.

  • While files exceeding 1GB can be added to folders in your FTP client, 3Play Media may encounter problems pulling files larger than the recommended size of 1GB into your 3Play Media project for processing.

Prerequisites

  • This service is NOT available to Express customers.
  • Have an FTP Application downloaded and configured on your computer
  • Have the Dual-Language module activated. 

What if I don't have an FTP application?

If you don’t already have a third party FTP client/application, there are many that can be downloaded for free. Below are two we suggest but feel free to research and download other FTP applications to find one you like best.

Once an FTP application is installed on your computer, you are ready to retrieve your project's unique FTP credentials and start uploading. For information on how to connect your FTP client to 3Play, click here. 

Steps to Order Dual-Language Transcription via FTP

 

 1.Create Folder for Dual-Language Transcription Service Type

To submit media for this service via FTP you must create one or both of the following folder names in your FTP client. These folders must be created as top-level folders i.e., folders cannot be nested within another folder.

  1. For Dual-Language content with predominantly Spanish speech
  • If media content contains both Spanish and English speech but the dominant language being spoken in the content is Spanish, create a top-level folder within the FTP client named:
    • spanish_multilang_transcription
  1. For Dual-Language content with predominantly English speech
  • If media content contains both Spanish and English speech but the dominant language being spoken in the content is English, create a top-level folder within the FTP client named:
    • english_multilang_transcription

 2. Add Media to Folder 

Add media to the folder that corresponds to the desired type of Dual-Language Transcription Service.

  • If media content contains both Spanish and English speech but the dominant language being spoken in the content is English, add the media to the english_multilang_transcription folder.
  • If media content contains both Spanish and English speech but the dominant language being spoken in the content is Spanish, add the media to the spanish_multilang_transcription folder.
Note: The dominant language selected in this step will inform the XML format language label, i.e., this will determine the language option displayed for the video player's closed caption button.

                    set language for dual-language captions display English Spanish                     

 

 

IMPORTANT: The service type, either English-dominant dual-language transcription or Spanish-dominant dual-language transcription, CANNOT be changed by moving a file to a different folder. If the media was added initially to an incorrect folder, immediately log into your 3Play Media account and CANCEL the file before it moves to In Progress. 

Note: Folders created via FTP will remain in your FTP directory unless they have been inactive. 
After 5-10 days of a folder being deemed inactive, the folder will be removed from your FTP directory. An inactive folder and their contents may not appear in your FTP directory but these files and folders are still stored indefinitely in the 3Play Media project associated with your FTP credentials.

 

 

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