Dual-Language Transcription: Upload from Account System

Once the Dual-Language Transcription Module has been activated follow the steps below to upload content for this service.

If this add-on module has not be activated please contact your 3Play Media account manager or 3Play Media Support to enable this feature. 

Step 1- Click Upload Media

After configuring your transcription settings click Upload Media on the upper, left-hand side of the My Files page.

 Step 2- Choose Upload Method

The Dual-Language Service allows uploads directly from within the 3Play Media account system using these upload methods; From Computer, From Links, and Linked Account*

Once Upload is clicked you are directed by default to Upload > From Computer.
Click the tab for the upload method that you would like to use.

*requesting dual-language transcription is only available for the integrations where the media files hosted on 3rd party platforms are viewable from within the 3Play Media account system.

Step 3- Select Dual-Language Media Files

Select the media files that contain both English and Spanish for upload. Note that the process of selecting media files will vary depending on the upload method being used. 

See more information on uploading media stored directly on a computer
See more information on uploading media from links

For more information on selecting media files when uploading from a Linked Account navigate to this section of the Help Center and locate the section specific to the video platform.

Once you have found the category for the hosting platform, locate the article regarding uploading over the integration from within the 3Play Media account system. For example, if you have a linked Kaltura account locate the article within the Kaltura forum named "Upload Kaltura Video to 3Play Media- From Your 3Play Media Account"...

Step 4- Select Primary Language

After you have selected the media you will be directed to the Upload Options menu.

From the Service tab, select either Dual Spanish/English - primary: English if the Dual-Language content is primarily in English or Dual Spanish/English - primary: Spanish if it's primarily in Spanish.

           Dual-Language Spanish English transcription closed caption service


Please note that the language selected in this step will inform the XML format language label, i.e., this will determine the language option displayed for the video player's closed caption button.

                    set language for dual-language captions display English Spanish                     

Once a language is selected you are given the option to request additional services for the order like Vertical Caption Placement and Audio Description. Please note that the Audio Description service's output will be in English!

Step 5- Select Turnaround Time 

Choose either the Standard four business day turnaround service level or the Extended 10 business day turnaround service level.

Step 6- Select Folder

Select an existing folder to upload your content to or create a new folder for this upload.
Once a folder has been selected click Continue.

                     Select destination folder

Step 7- Place Order

Review your order summary.

If you notice in the summary something you would like to change; the destination folder, turnaround time, service type, add-on services or selected media files, please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.

Once you have reviewed your order and checked the box acknowledging the cancelation policy, click Place Order.

Once Place Order is clicked your files will begin processing and will start in the Pending state.
When the file is pending a glossary, cheat sheet, or PDF can be attached to give the transcription editors more information regarding your Dual-Language content.

See more information regarding how to attach a cheat sheet to a pending file



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