Once the Dual-Language Transcription Module has been activated follow the steps below to upload content for this service.
Prerequisites
- This service is NOT available to Express customers.
- You must activate the Dual-Language transcription add-on module. If this add-on module has not be activated please contact your 3Play Media account manager or 3Play Media Support to enable this feature.
Steps to Order Dual-Language Transcription via the Account System
1. Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
2. Select Service
Under Choose Main Service select Transcription & Captioning.
3.Select Dual English-Spanish as Language
From the Service tab, select either Dual Spanish/English - primary: English if the Dual-Language content is primarily in English or Dual Spanish/English - primary: Spanish if it's primarily in Spanish.
Please note that the language selected in this step will inform the XML format language label, i.e., this will determine the language option displayed for the video player's closed caption button.
| Note: This is NOT how a language is selected for translation orders. Translations are NOT available for dual-language files. |
4. Select Turnaround Service Level
Next select the desired turnaround service level.
Click for more information regarding turnaround service levels
5.Glossary of Terms/Cheat Sheet (optional)
After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.
Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
| Note: The purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. |
- Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.
- Click for more information regarding default project-level and folder-level cheat sheets
Once a cheat sheet has been provided, click Next.
6.Order Additional Services optional
Next select any additional services to be applied to this order.
- The services that are available to Dual-Language orders are caption placement and audio description.
| Note: These services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred. |
After selecting additional services, click Next.
7.Add Media Files to Order
The Dual-Language Service allows uploads directly from within the 3Play Media account system using these upload methods; From Computer, From Links, and Linked Accounts
| Note: Requesting dual-language transcription is only available for the integrations where the media files hosted on 3rd party platforms are viewable from within the 3Play Media account system. |
8.Select Folder
Create a new folder for where the media files for this order will reside or select an existing folder to store these orders.
9.Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.
