Dual-Language Transcription: Upload from Account System

Once the Dual-Language Transcription Module has been activated follow the steps below to upload content for this service.

If this add-on module has not be activated please contact your 3Play Media account manager or 3Play Media Support to enable this feature. 

Step 1- Click Order Services

After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.

Step 2- Select Service

Under Choose Main Service select Transcription & Captioning.

Step 3- Select Dual English-Spanish as Language

From the Service tab, select either Dual Spanish/English - primary: English if the Dual-Language content is primarily in English or Dual Spanish/English - primary: Spanish if it's primarily in Spanish.

           Dual-Language Spanish English transcription closed caption service


Please note that the language selected in this step will inform the XML format language label, i.e., this will determine the language option displayed for the video player's closed caption button.

                    set language for dual-language captions display English Spanish                     

IMPORTANT: This is not how a language is selected for ordering translation services. 

Click for more information regarding Translation services

Step 4- Select Turnaround Service Level

Next select the desired turnaround service level.

Click for more information regarding turnaround service levels

Step 5- Glossary of Terms/Cheat Sheet (optional)

After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.

Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.


Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.

Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 

Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level cheat sheets

Once a cheat sheet has been provided, click Next.

Step 6- Order Additional Services optional

Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.

Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.

After selecting additional services, click Next.

Step 7- Add Media Files to Order

The Dual-Language Service allows uploads directly from within the 3Play Media account system using these upload methods; From Computer, From Links, and Linked Accounts

*requesting dual-language transcription is only available for the integrations where the media files hosted on 3rd party platforms are viewable from within the 3Play Media account system.

Step 8- Select Folder

Create a new folder for where the media files for this order will reside or select an existing folder to store these orders.

Please note that files can be moved between folders within a 3Play Media project even before services are complete.

Click for information regarding how to move files to different folders

Step 9- Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.



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