The Dual-Language Transcription Service gives users the ability to upload content containing both English and Spanish speech so that the 3Play Media file contains both languages in the transcripts and closed captions. Please note that this service only supports English and Spanish language content.
IMPORTANT: If only one of the two languages within a media file needs to be transcribed the content should be uploaded for either the English transcription & captioning service or the Spanish transcription & captioning service.
Turnaround Options for Dual-Language Transcription Service
Two turnaround options are available for Dual-Language Transcription; the Standard 4-business day turnaround service level and the Extended 10-business day turnaround service level.
Dual-Language Transcription Service Limitations
- Dual-Language files cannot be submitted for translation into other languages.
- Audio Description can be requested for Dual-Language media however the audio description output will only be in English!
- Dual-Language Transcription requests cannot be made via API
This service is an add-on module and is not available within your 3Play Media project by default. Please contact your 3Play Media account manager or 3Play Media Support to have the Dual-Language Transcription Service activated.