movingimage: Request Captions from Linked Account

Please note that videos must be published and set to downloadable within movingimage in order for the integration to work!

Once the movingimage integration has been set up, follow the steps below to request closed captions for movingimage assets from within 3Play Media....

Step 1- Click Upload Media

After logging into your 3Play Media project, click on Upload Media located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning

Step 2- Select Linked movingimage Account

Click on Linked Accounts.and from the drop down menu that appears, select your linked movingimage account.

Step 3- Select Videos

After selecting the linked movingimage account you will directed to a feed of all of your available movingimage assets.
Select the videos from the feed of the thumbnails that you would like to caption by checking the box to the left of the thumbnail.


Click Process once the videos have been selected.

Step 4- Choose Service

Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch. If you already have a transcript that you would like 3Play Media to sync with a movingimage asset, select Alignment.  Spanish-Latin American Transcription and Captioning, is also available.


Spanish-Latin American Transcription and Captioning, is NOT a translation service.  This service is used for Spanish content, that needs Spanish-Latin American Transcription and Captioning.

See more information on 3Play Media's Spanish Transcription Service.

Step 5- Add-On Services: Audio Description & Vertical Caption Placement

Please note that movingimage does not support caption placement or audio description however both services can be ordered from within 3Play Media.

Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services to order these services.

Audio Description

Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.

Drop down menu to select either Standard or Extended Audio Description

Learn more about the difference between Standard and Extended Audio Description here.

If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.

See more information regarding Audio Description

Vertical Caption Placement

Check the box Add Caption Placement under Add-On Services to also include this in the order.

See more information regarding vertical caption placement

Click Continue.

Step 6- Select Turnaround Time 

Next set your turnaround service level and click Continue.

Select turnaround time for transcription of content

See more information on turnaround service levels.

Step 7- Select Folder Location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder

Step 8- Review Order and Cancellation Policy

Review your order summary.

If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.

Step 9- Place Order

Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order.
Once Place Order is clicked your files will begin uploading and will start in the Pending State.

Captioning transcription upload and place orde

Upon completion of the transcription process, the captions will be sent back automatically to the movingimage asset if Postback Captions is enabled within the linked account's settings. View step 4 of the movingimage integration setup article to learn more about Postback Captions.

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