Upload any of the supported caption formats to your FTP account, and our system will detect that file as a import, taking necessary action to convert it to the 3Play system.
IMPORTANT NOTE FOR FTP IMPORTS: Closed captions imported via FTP will only create “master” caption files in your 3Play Media account. If your intention is to associate imported files with existing 3Play Media files this process can only be done via the account system and not via FTP!
See more information on how to import captions and associate them with an existing 3Play Media master file
Follow the steps below to import captions via FTP...
Step 1- Click Import Captions
Click the Import Captions button located at the top of the page.
Step 2- Click FTP Settings
From the Captions Import page, click the FTP Settings tab.
Step 3- Connection Settings and credentials
From the FTP Settings page note the connection settings and credentials.
Step 4- Begin the FTP upload process
Open your FTP client.
If you are using the ClassicFTP software, click on the Quick Connect button.
If you are using Cyberduck click Open Connection..
Step 5- Enter FTP credentials
In the FTP Server field enter ftp.3playmedia.com.
Next enter your FTP Username and Password you obtained in step 3.
Change the Connection Timeout to 120 seconds and click Connect.
Step 6- Create a folder
Create a folder with your chosen name in the FTP client.
All files uploaded to that folder will be placed into that folder in your account.
If that folder does not exist in your account it will automatically be created.
Step 7- Add closed captions
Next add the closed caption files to the folder created in step 6.
NOTE: Email notifications will be sent to users regarding any closed captions imported via FTP that are unsuccessful.
Optional Next Steps...
Caption Placement, Caption Encoding, and Audio Description for Caption Imports
Please note that Vertical Caption Placement, Caption Encoding and Audio Description services can be ordered for files imported into the 3Play Media account system once a source video has been added to the imported file