PLEASE NOTE: 3Play Media will need to be added as a publisher before initiating a closed captioning from your Echo360 account. Configuring the 3Play Media publisher should be done when linking your Echo360 and 3Play Media accounts.
Step 1- Select an Echo
On the top of the screen, click on the Echoes tab to navigate to your Echoes.
Select the Echo that needs to be captioned.
Step 2- Click Edit
Scroll to the bottom of the page and click the Edit button.
Step 3- Click Add Publisher
Scroll to the bottom of the page and click the Add Publisher button.
This will automatically send any Echo placed in the section off for captioning.
Step 4- Select 3Play Media
Under General Info, select 3Play Media from the drop-down menu.
After selecting 3Play Media the Publisher Configuration section will appear.
Step 5- Request Turnaround Service Level
To request a specific turnaround service level for a captioning request enter a numeric value of either 1, 2, 4, or 10.
The number entered represents the turnaround service level in business days.
Enter 1 for the Rush 1 business day turnaround
Enter 2 for the Expedited 2 business day turnaround
Enter 4 for the Standard 4 business day turnaround
Enter 10 for the Extended 10 business day turnaround
Once you have enter the number representing your preferred turnaround time click Save.
See more information on turnaround service levels.
Step 6- Ensure configuration is complete
Scroll down to the bottom of the page and make sure that 3Play Media is listed in the Configured Presentation Publishers section. Click the Save button.
Step 7- Processing
Your media file will automatically be sent to 3Play Media for processing.
The caption file will automatically post back to your Echo360 account after it has been completed.