Ensemble Video: Submit a Closed Captioning Request

To upload videos from your Ensemble Video account from within the 3Play Media application you must first link your Ensemble Video and 3Play Media accounts.

See more information on linking your 3Play Media and Ensemble Video accounts.

Step 1- Click Upload

After logging into your 3Play Media project, click on Upload located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning

Step 2- Select Service

Under Choose Main Service select Transcription & Captioning.

Step 3- Select Language

After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.

Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services. 

Click for more information regarding Translation services

Step 4- Select Turnaround Service Level

Next select the desired turnaround service level.

Click for more information regarding turnaround service levels

Step 5- Glossary of Terms/Cheat Sheet (optional)

After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.

Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.

 

Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.

Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself. 

Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level cheat sheets

Once a cheat sheet has been provided, click Next.

Step 6- Order Additional Services optional

Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.

Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.

After selecting additional services, click Next.

Step 7- Select the linked Ensemble Video account

Click on Linked Accounts.and from the drop down menu that appears, select your linked Ensemble Video account.

Select linked Ensemble Video account to submit request for closed captions

Step 8- Select videos to upload

Select the Ensemble Video library from the drop down menu that your videos requiring captioning reside.

After selecting the linked Ensemble Video library you will directed to a feed of all of the available videos from the selected library.Select the videos from the feed of the thumbnails that you would like to caption by checking the box to the left of the thumbnail. 

Select Ensemble Video content you want 3Play Media to close caption

Step 9- Click Add Files

Click the Add Files button located above your list of Ensemble Video content.  

 Upload videos from Brightcove for captioning 

 

Step 10- Select folder location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder

Step 11- Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.

 

Have more questions? Submit a request

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