This guide explains how to manage credit card information, set up Autopay, and pay invoices manually or by check in your 3Play Media account. Efficient payment management helps ensure uninterrupted service, prevents missed payments, and keeps billing records accurate.
Prerequisites
You must have Billing-level access to your 3Play Media account.
A valid credit card is required for online payments and Autopay.
Check payments are only available for Pro and Enterprise accounts.
To pay an invoice by check, it must first be marked as Closed/Unpaid.
Steps to Manage Payment Methods and Pay Invoices
1. Add or Remove a Credit Card
Navigate to Billing > Credit Cards.
To add a new card, click +Add Credit Card and enter the required details.
To update an existing card, click the pencil icon next to it and make your changes.
- To delete a card, click the trash can icon. A card can't be removed if there are open invoices.
2. Set Up Autopay
Go to Billing > Credit Cards.
Click Set Up Autopay next to the card you want to use.
If you have multiple saved cards, select your preferred card. If only one card is saved, it will be used by default.
Click Start Autopay.
A confirmation message will appear, and the selected card will be labeled as Autopay Card.
The selected card will be labeled as Autopay Card, and Autopay is On will be displayed
- The selected card will be charged automatically on the last day of each month when the invoices closes.
- Users with Billing and Invoices permissions will receive an email receipt once the payment is processed.
To disable, scroll to the bottom of the Credit Cards page and click Autopay Settings.
To switch cards, choose a different saved card from the dropdown.
To turn off Autopay, check the box to disable it.
Click Save Changes. A confirmation message will appear once updated.
| Note: If AutoPay is enabled, it will need to be disabled first in order to remove a credit card. |
3. Pay a Closed Invoice by Credit Card
Go to Billing > Invoices.
- Identify your Current Invoice, then click Close Invoice to move it to the Closed/Unpaid state, if applicable.
Under the Closed/Unpaid section, locate the invoice you want to pay.
Click Pay Now, select a saved credit card, and confirm the payment. You can also make partial payments manually using a credit card. The invoice will remain Closed/Unpaid until the entire invoice is paid.
- If no credit card is on file, you’ll be prompted to add one before completing the invoice payment.
4. Close an Invoice to Pay by Check
Go to Billing > Invoices.
Locate your Current Invoice and click Close Invoice to move it to the Closed/Unpaid state (if not already).
Click the Invoice ID to open and view the full invoice.
Print or save the invoice, and mail a check using the payment details provided. Be sure to include the invoice ID# in the memo line of the check.
- Once the check is received and processed, the invoice status will update to Paid.
Tips and Best Practices
Enable Autopay if possible to streamline monthly billing and avoid missed payments.
Regularly review and upated your stored credit cards to ensure payments don't fail due to expired details.
Next Steps
Once your invoice is paid, it will automatically move to the Paid section under Billing > Invoices.
For recurring payments, confirm that Autopay is active for your preferred card.
Contact your Account Manager for questions regarding purchase orders, billing adjustments, or to confirm check receipt.