Upload From Your Computer

The following article explains how to upload files using 3Play Media’s Secure Direct Upload method. 
This method is best for uploading files ~500mb directly from your computer to 3Play Media for processing.  
Using this method you can choose up to 8 files per upload.

Before uploading your media files it is best practice to configure your transcription settings where you can set speaker IDs amongst other configurations.

See more information on Transcription Settings.

Default cheat sheets can be added to an individual file once it is pending but a folder or project level cheat sheet can be added before uploading giving our team more information unique to the content, e.g., product and company names, proprietary terms etc.

See more information on how to add project or folder level cheat sheets.

Step 1- Click Upload Media

After configuring your transcription settings click Upload Media on the top, left-hand side of the page.

Step 2- Choose Files

Once Upload Media is clicked you are directed by default to Upload Media > From Computer.
Click Choose Files and select the media files from your computer.

Once files have been selected they will be listed in the upload queue. 
To proceed, click Start Uploads.

Step 3- Choose Service

After clicking Start Uploads, you will be directed to the Upload Options menu.

From the Service tab select either the Transcription and Captioning default service, Alignment, or ASR Only*.

Choose the default service to have a transcript created from scratch using the media file (video or audio) as the reference. The Transcription and Captioning service combines a technological approach with human clean up. Please also make sure to select the language that is being spoken within the video/audio that is being uploaded. English is the default language.

We also offer Other Language Transcription that transcribes content in a language other than English. This is NOT a translation service.  This service is used for content in a language other than English that needs Transcription and Captioning.  

See more information on 3Play Media's Spanish Transcription Service.

See more information on 3Play Media's Other Language Transcription Service.

Choose Alignment service if you already have a transcript that you would like to have synced with a media file. Once complete the file will be available for download in all of the same caption and transcript file formats as if the media file had been submitted for the default service. 

Choose ASR Only service if you would not like a human clean up of the transcript. Once complete the file will be available for download in all of the same caption and transcript file formats as if the media file had been submitted for the default service. 

*ASR Only will only be available if the module has been activated. To request access to this module, sign into your 3Play Media account and click here to request access.

Upon completion of the transcription process the file will be available for download in a variety of caption and transcript file formats.  

After choosing your service click Continue.

Step 4- Add-On Services: Audio Description & Vertical Caption Placement

Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services to order these services.

Audio Description

Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.

Drop down menu to select either Standard or Extended Audio Description

Learn more about the difference between Standard and Extended Audio Description here

If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.

See more information regarding Audio Description

Vertical Caption Placement

Check the box Add Caption Placement under Add-On Services to also include this in the order. 

See more information regarding vertical caption placement

Click Continue.  

Step 5- Select Turnaround Time 

Next set your turnaround service level.
The delivery date when the file/s will be completed is listed for each turnaround level option.
Once you have selected the turnaround time, click Continue.

Select turnaround time for transcription of content

See more information on turnaround service levels.

Step 6- Select Folder

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder


Step 7- Review Order and Cancellation Policy

Review your order summary.

If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order

Read the cancelation policy and check the box acknowledging that you have read the policy.

It is recommended to know how to cancel a file before uploading your content. 
See more information on how to cancel a file in the pending state.

Step 8- Place Order

Once you have reviewed your order checked the box acknowledging the cancelation policy, click Place Order. Once Place Order is clicked your files will begin uploading.

Captioning transcription upload and place orde

Cheat sheets can be added or attached to pending files as well as adding custom speaker labels.  

Have more questions? Submit a request


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