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3Play Media Support
General Documentation
General Documentation
This category is a compilation of articles regarding 3Play Media's services.
Order Transcription and Captioning Services
Upload Media Files Stored on a Computer
Using Links to Upload Media Files
Turnaround Service Levels
Attach Order Instructions to a Pending File
Transcription Settings
Transcription Settings Explained
See all 10 articles
Downloading Captions and Transcript Files
Downloading Files from 3Play Media
Available Output Formats: Captions and Transcripts
Understanding SMPTE Timecode and Drop Frame vs. Non-Drop Frame
Adjusting SMPTE Start Time and Frame Rate Settings
File Management
Manage Active and Archived Folders in a Project
Deliveries Module: Email Delivery
Locate the 3Play Media File ID
Upgrade Your Turnaround Service Level
Cancel a File from Uploading
Preview Closed Captions
See all 17 articles
Project Settings
Captions Settings
FTP Deliveries
Alignment Settings
Default Order Instructions
Favorite Formats
Enable Content Publishing
Account and User Settings
Log in to Your 3Play Media Account
Managing Your Profile Settings
Understanding User Roles: Super Users vs. Project Users
Managing User Invitations, Permissions, and Notifications
Managing User Access: Editing and Removing Users
Understanding and Managing Projects
See all 9 articles
Billing and Invoices
Billing and Invoices Quick Start
Understanding Billing Structures and Budget Management
Managing Billing Information and Contacts
Manage Payment Methods and Pay Invoices
Managing Invoices: Viewing, Editing, and Closing
Tips & Tricks
Batch Download Audio Description and Caption Encodings
Encode Open or Closed Captions with Handbrake
Upgrade to Full Transcription (from ASR Only, etc.)
Transcripts and Closed Captions for edX
Cisco WebEx: Convert a recording to .MP4
Transcoding Videos with HandBrake
See all 19 articles
General Policies
File Size and Duration Limits
Alignment Service
Alignment: Best Practices
Alignment: Upload Through the Account System
Alignment: Upload Using FTP
Alignment: Upload Using the API
Review Alignment Files
Exporting a UTF-8 .txt file from Word
See all 7 articles
API Management and Documentation
Create API V3 Keys
API v3: Technical Guide
API: Timeshift
Advanced Timeshift API