General Documentation

Pro Accounts

• 3Play Pro Accounts: Payment Information
• Pro Subscription: How to change your renewal status
• How to Upgrade from Express to Pro

Order Transcription and Captioning Services

• Upload Media Files Stored on a Computer
• Using Links to Upload Media Files
• Cancel a File from Uploading
• Attach Order Instructions to a Pending File
• Transcription Settings Explained
• Transcription Settings
See all 14 articles

Downloading Captions and Transcript Files

• File Level Download Button
• Quick Download
• Batch Download
• Download a Folder
• Available Output Formats: Captions and Transcripts
• Offset Start Time and Adjust SMPTE Frame Rate

File Management

• Deliveries Module: Create a Delivery Route
• Edit a File Using the Edit Transcript Tool
• Locate the 3Play Media File ID
• Search Your Files
• Preview Closed Captions
• Upgrade Your Turnaround Service Level
See all 15 articles

Account Management

• Switch to a Different Project
• What is a Project?

Project Settings

• Captions Settings
• FTP Deliveries
• Alignment Settings
• Default Order Instructions
• Favorite Formats
• Enable Content Publishing

Manage Users

• Invite Users and Grant Permissions
• User Permissions Explained
• Remove User
• Edit a User's Permissions
• What is a Super User?
• What is a Project User?
See all 7 articles

Profile Settings

• Email notifications
• Choosing a Default Project
• My Info
• Change Your Password

Billing and Invoices

• Budgets
• Billing and Invoices Quick Start
• Add a Billing Contact
• Project vs Account Level Billing
• Pay a Closed Invoice by Credit Card
• Close an Invoice to Pay by Check
See all 14 articles

General Policies

• File Size and Duration Limits
• Transcribing Commencement Speeches

Tips & Tricks

• How to Log In to 3Play Media
• Batch Download Audio Description and Caption Encodings
• Encode Open or Closed Captions with Handbrake
• Upgrade to Full Transcription (from ASR Only, etc.)
• Transcripts and Closed Captions for edX
• Cisco WebEx: Convert a recording to .MP4
See all 18 articles

Alignment Service

• Alignment: Best Practices
• Alignment: Upload Through the Account System
• Alignment: Upload Using FTP
• Alignment: Upload Using the API
• Review Alignment Files
• Exporting a UTF-8 .txt file from Word
See all 7 articles

API Management and Documentation

• Create API V3 Keys
• API v3: Technical Guide
• API: Timeshift
• Advanced Timeshift API
• Locate and Manage Your API Collections (Legacy)
• Files API Methods (Legacy)
See all 12 articles

SMPTE-based Closed Captions

• Edit SMPTE Settings for a File
• Custom SMPTE Settings for Batch Downloads
• SMPTE Timecode Explained
• Drop Frame and Non-Drop Frame