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3Play Media Support
General Documentation
General Documentation
This category is a compilation of articles regarding 3Play Media's services.
Uploading Your Files
Upload From Your Computer
Upload Using Links
Cancel a File from Uploading
Attach a Cheat Sheet/Glossary to a Pending File
Transcription Settings Explained
Video: How to Upload Using Links
See all 15 articles
Downloading Captions and Transcript Files
File Level Download Button
Quick Download
Batch Download
Download a Folder
Available Output Formats: Captions and Transcripts
Offset Start Time and Adjust SMPTE Frame Rate
File Management
Deliveries Module: Create a Delivery Route
Edit a File
Locate the 3Play Media File ID
Search Your Files
Preview Closed Captions
Upgrade Your Turnaround Service Level
See all 17 articles
Account Management
Switch to a Different Project
What is a Project?
Project Settings
Captions Settings
FTP Deliveries
Alignment Settings
Default Cheat Sheets
Favorite Formats
Enable Content Publishing
Manage Users
Invite Users and Grant Permissions
User Permissions Explained
Remove User
Edit a User's Permissions
What is a Super User?
What is a Project User?
See all 7 articles
Profile Settings
Email notifications
Choosing a Default Project
My Info
Change Your Password
Billing and Invoices
Billing and Invoices Quick Start
Add a Billing Contact
Project vs Account Level Billing
Pay a Closed Invoice by Credit Card
Close an Invoice to Pay by Check
View, Print, and Download Invoices
See all 12 articles
General Policies
File Size and Duration Limits
Transcribing Commencement Speeches
Tips & Tricks
Batch Download Audio Description and Caption Encodings
Encode Open or Closed Captions with Handbrake
Upgrade ASR Only or Live Auto Captioning to Full Transcription
Transcripts and Closed Captions for edX
Cisco WebEx: Convert a recording to .MP4
Transcoding Videos with HandBrake
See all 17 articles
Alignment Service
Exporting a UTF-8 .txt file from Word
Alignment: Best Practices
Alignment: Upload Through the Account System
Alignment: Upload Using FTP
Alignment: Upload Using the API
Review Alignment Files
See all 8 articles
API Management and Documentation
Audio Description API
Captions Imports API
Advanced Timeshift API
Translations API Methods
API: Timeshift
API: Convert Frame Rates
See all 10 articles
SMPTE-based Closed Captions
Edit SMPTE Settings for a File
Custom SMPTE Settings for Batch Downloads
SMPTE Timecode Explained
Drop Frame and Non-Drop Frame
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