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3Play Media Support
General Documentation
General Documentation
This category is a compilation of articles regarding 3Play Media's services.
Order Transcription and Captioning Services
Upload Media Files Stored on a Computer
Using Links to Upload Media Files
Turnaround Service Levels
Attach Order Instructions to a Pending File
Transcription Settings
Transcription Settings Explained
See all 10 articles
Downloading Captions and Transcript Files
File Level Download Button
Quick Download
Batch Download
Download a Folder
Available Output Formats: Captions and Transcripts
Offset Start Time and Adjust SMPTE Frame Rate
File Management
Deliveries Module: Email Delivery
Locate the 3Play Media File ID
Upgrade Your Turnaround Service Level
Cancel a File from Uploading
Preview Closed Captions
Search Your Files
See all 17 articles
Project Settings
Captions Settings
FTP Deliveries
Alignment Settings
Default Order Instructions
Favorite Formats
Enable Content Publishing
Profile Settings
Email notifications
Choosing a Default Project
My Info
Change Your Password
Account Management
Switch to a Different Project
What is a Project?
Manage Users
What is a Super User?
What is a Project User?
Invite Users and Grant Permissions
User Permissions Explained
Email Notifications and User Permissions
Edit a User's Permissions
See all 7 articles
Pro Accounts
How to Upgrade from Express to Pro
Payment Information for 3Play Pro Accounts
How to change your Pro Subscription renewal status
Billing and Invoices
Billing and Invoices Quick Start
Project vs Account Level Billing
Locate Pricing
View, Print, and Download Invoices
Manually Close an Invoice
Add Notes, Edit PO#, Invoice Address, Resend
See all 14 articles
Tips & Tricks
How to Log In to 3Play Media
Batch Download Audio Description and Caption Encodings
Encode Open or Closed Captions with Handbrake
Upgrade to Full Transcription (from ASR Only, etc.)
Transcripts and Closed Captions for edX
Cisco WebEx: Convert a recording to .MP4
See all 20 articles
General Policies
File Size and Duration Limits
Transcribing Commencement Speeches
Alignment Service
Alignment: Best Practices
Alignment: Upload Through the Account System
Alignment: Upload Using FTP
Alignment: Upload Using the API
Review Alignment Files
Exporting a UTF-8 .txt file from Word
See all 7 articles
API Management and Documentation
Create API V3 Keys
API v3: Technical Guide
API: Timeshift
Advanced Timeshift API
SMPTE-based Closed Captions
Edit SMPTE Settings for a File
Custom SMPTE Settings for Batch Downloads
SMPTE Timecode Explained
Drop Frame and Non-Drop Frame