General Documentation

Uploading Your Files

• Upload From Your Computer
• Upload Using Links
• Cancel a File from Uploading
• Attach a Cheat Sheet/Glossary to a Pending File
• Transcription Settings Explained
• How to Upload Video Files from Your Computer- Video
See all 14 articles

Downloading Captions and Transcript Files

• File Level Download Button
• Quick Download
• Batch Download
• Download a Folder

File Management

• Expiring Editing Link
• Upgrade Your Turnaround Service Level
• Track My File
• Edit a File
• Locate the 3Play Media File ID
• Using Tags
See all 17 articles

Account Management

• Switch to a Different Project
• What is a Project?

Project Settings

• Captions Settings
• FTP Deliveries
• Alignment Settings
• Default Cheat Sheets
• Favorite Formats
• Enable Content Publishing

Manage Users

• Invite Users and Grant Permissions
• User Permissions Explained
• Remove User
• Edit a User's Settings
• What is a Super User?
• What is a Project User?
See all 7 articles

Profile Settings

• Choosing a Default Project
• My Info
• Change Your Password
• Email notifications

Billing and Invoices

• Billing and Invoices Quick Start
• Add a Billing Contact
• Project vs Account Level Billing
• Pay a Closed Invoice by Credit Card
• Close an Invoice to Pay by Check
• View, Print, and Download Invoices
See all 12 articles

General Policies

• File Size and Duration Limits
• Transcribing Commencement Speeches

Tips & Tricks

• Cisco WebEx: Convert a recording to .MP4
• Transcoding Videos with Handbrake
• Source Media: Add and/or Delete
• Error Code 4
• VLC Video Player Overview - Adding Captions/Subtitles
• Convert GoToMeeting Recordings to MP4, MOV, WMV
See all 13 articles

Alignment Service

• Exporting a UTF-8 .txt file from Word
• Alignment: Best Practices
• Alignment: Upload Through the Account System
• Alignment: Upload Using FTP
• Alignment: Upload Using the API
• Review Alignment Files
See all 7 articles

API Management and Documentation

• Audio Description API
• Captions Imports API
• Advanced Timeshift API
• Translations API Methods
• API: Timeshift
• API: Convert Frame Rates
See all 10 articles

SMPTE-based Closed Captions

• Edit SMPTE Settings for a File
• Custom SMPTE Settings for Batch Downloads
• SMPTE Timecode Explained
• Drop Frame and Non-Drop Frame