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3Play Media Support
General Documentation
General Documentation
This category is a compilation of articles regarding 3Play Media's services.
Pro Accounts
3Play Pro Accounts: Payment Information
Pro Subscription: How to change your renewal status
How to Upgrade from Express to Pro
Order Transcription and Captioning Services
Upload Media Files Stored on a Computer
Using Links to Upload Media Files
Cancel a File from Uploading
Attach Order Instructions to a Pending File
Transcription Settings Explained
Transcription Settings
See all 14 articles
Downloading Captions and Transcript Files
File Level Download Button
Quick Download
Batch Download
Download a Folder
Available Output Formats: Captions and Transcripts
Offset Start Time and Adjust SMPTE Frame Rate
File Management
Deliveries Module: Create a Delivery Route
Edit a File Using the Edit Transcript Tool
Locate the 3Play Media File ID
Search Your Files
Preview Closed Captions
Upgrade Your Turnaround Service Level
See all 15 articles
Account Management
Switch to a Different Project
What is a Project?
Project Settings
Captions Settings
FTP Deliveries
Alignment Settings
Default Order Instructions
Favorite Formats
Enable Content Publishing
Manage Users
Invite Users and Grant Permissions
User Permissions Explained
Remove User
Edit a User's Permissions
What is a Super User?
What is a Project User?
See all 7 articles
Profile Settings
Email notifications
Choosing a Default Project
My Info
Change Your Password
Billing and Invoices
Budgets
Billing and Invoices Quick Start
Add a Billing Contact
Project vs Account Level Billing
Pay a Closed Invoice by Credit Card
Close an Invoice to Pay by Check
See all 14 articles
General Policies
File Size and Duration Limits
Transcribing Commencement Speeches
Tips & Tricks
How to Log In to 3Play Media
Batch Download Audio Description and Caption Encodings
Encode Open or Closed Captions with Handbrake
Upgrade to Full Transcription (from ASR Only, etc.)
Transcripts and Closed Captions for edX
Cisco WebEx: Convert a recording to .MP4
See all 18 articles
Alignment Service
Alignment: Best Practices
Alignment: Upload Through the Account System
Alignment: Upload Using FTP
Alignment: Upload Using the API
Review Alignment Files
Exporting a UTF-8 .txt file from Word
See all 7 articles
API Management and Documentation
Create API V3 Keys
API v3: Technical Guide
API: Timeshift
Advanced Timeshift API
Locate and Manage Your API Collections (Legacy)
Files API Methods (Legacy)
See all 12 articles
SMPTE-based Closed Captions
Edit SMPTE Settings for a File
Custom SMPTE Settings for Batch Downloads
SMPTE Timecode Explained
Drop Frame and Non-Drop Frame
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