Facebook: Order Services – 3Play Media Support

Step 1 - Click Order Services

After logging into your 3Play Media project, click on Order Services located in the upper left-hand corner of the page.

Upload thePlatform videos for captioning

Step 2 - Choose Main Service

Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch. If you already have a transcript that you would like 3Play Media to sync with a Brightcove asset, select Alignment, here is more info on Alignment. Automated Speech Recognition (ASR) is also an option.

Select transcription captioning or alignment services

Step 3 - Select Turnaround Time

Next set your turnaround service level and click Continue.

Select turnaround time for transcription of content

See more information on turnaround service levels.

Step 4 - Glossary of Terms/Cheat Sheet (optional)

After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.

Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.

Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.

Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.

Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.

Click for more information regarding default project-level and folder-level cheat sheets

Once a cheat sheet has been provided, click Next.

Step 5 - Select Add-On Services: Audio Description & Vertical Caption Placement

Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services to order these services.

Audio Description

Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.

Drop down menu to select either Standard or Extended Audio Description

Learn more about the difference between Standard and Extended Audio Description here.

If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.

See more information regarding Audio Description

Vertical Caption Placement

Check the box Add Caption Placement under Add-On Services to also include this in the order.

See more information regarding vertical caption placement

Click Next.

Step 6 - Select Facebook Video(s)

Click Choose Files in the Facebook box. select Brightcove videos to upload

Select the Facebook video(s) to upload. select Brightcove videos to upload

Click Add Files.

Step 7 - Select Folder Location

Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.

Select destination folder

Step 8 - Review and Submit Order

Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.

After reviewing the order and cancelation policy click Submit to complete the ordering process.