This articles shows how to upgrade an ASR Only file or Transcript Alignment file, for the full transcription and captioning process.
Prerequisites
- This service is available to files that have a completed; alignment, live captioning, or ASR service
Steps to Upgrade to Full Transcription
1. Click Order
From the My Files page, click into the ASR Only file and then click Order Services.
2. Select Upgrade to Full Transcription
Click Upgrade to Full Transcription from the drop-down menu that appears
3. Select Turnaround Time
Select the desired turnaround service level for the file that is being upgraded to Full Transcription. Please note that price per minute rate for Full Transcription will be prorated as \the rate for the ASR Only request will be factored in to the upgrade pricing.
See more information regarding turnaround service levels
4. Click Order
Once a turnaround service level has been selected, click Order to complete the upgrade process.
