This articles shows how to upgrade an ASR Only file or Live Auto Captioning file for the full transcription and captioning process.
Please note: If a Live Auto Captioning file was created using an RTSP stream, source media will need to be added to the file prior to upgrading to full transcription.
Step 1- Click Order
From the My Files page, click into the ASR Only file and then click Order Services.
Step 2- Select Upgrade to Full Transcription
Click Upgrade to Full Transcription from the drop-down menu that appears
Step 3- Select Turnaround Time
Select the desired turnaround service level for the file that is being upgraded from ASR Only to Full Transcription. Please note that price per minute rate for Full Transcription will be prorated as \the rate for the ASR Only request will be factored in to the upgrade pricing.
Step 4- Click Order
Once a turnaround service level has been selected, click Order to complete the upgrade process.