Once media has been uploaded follow the steps below to request captions within MediaSpace.

IMPORTANT note regarding the Module Configuration: autoApprove

 Before requesting captions it is a best practice to know if your MediaSpace Module autoApprove configurations are or are not enabled.

When a user clicks Request Captions for a video (see step 6 below), what happens next depends on how the MediaSpace Module Configuration Options were set up….

- If autoApprove is enabled for the module, the caption order will be immediately sent to 3Play for processing and no further actions are required.

- If autoApprove is not enabled for the module, the caption order will move to a pending state and then must be approved by a user role with approval access enabled to complete the request process.

Step 1- Click My Media

Click on My Media.

Step 2- Select Media & Click Edit

Click on the video you want captioned. After selecting the video, click on the 3 dots located at the top right-hand corner of the video and from the drop-down menu that appears, click Edit.

Step 3- Select 3Play

On the Edit page, under Details, enter the tag where captioning services can be requested.

Note: If captions have already been requested for this video, the status of that request will replace the order form.

The following tags users can apply to MediaSpace videos: 

• "3play" for Standard Transcription service (English)
• "3play_same_day" for Same Day Transcription service (English)
• "3play_rush" for Rush Transcription service (English)
• "3play_expedited" for Expedited Transcription service (English)
• "3play_extended" for Extended Transcription service (English)
• "3play_two_hour" for Two Hour Transcription service (English)
• "3play_asr" for Standard Asr service (English)
• "3play_spanish" for Standard Transcription service (Spanish)
• "3play_spanish_extended" for Extended Transcription service (Spanish)
• "3play_spanish_expedited" for Expedited Transcription service (Spanish)
• "3play_spanish_rush" for Rush Transcription service (Spanish)
• "3play_spanish_same_day" for Same Day Transcription service (Spanish)
• "3play_ad" for Standard AD Audio description service (English)
• "3play_spanish_ad" for Standard Audio description service (Spanish)

The following tags can also be used to order Audio descriptions in various turnarounds: 

For English Audio Description: 

For Spanish Audio Description:

Step 4- Click Save

Once a turnaround service level has been selected, click Save. This will initiate the order from Kaltura to 3Play Media.

Approving Pending Orders

If the Module configuration autoApprove is not enabled, the caption request will move to a pending state and must be approved by a user role that has approval access enabled.

If you are a user with approval access follow the steps below to approve a caption request.

Step 1- Navigate to 3Play Admin

Click the Profile menu and from the drop-down that appears select 3Play Admin.

Step 2- Approve or Reject Caption Request

All pending captioning requests will be listed on the 3Play Admin page.
The user with approval access can either Approve or Reject the requests.

Note: Approvals and rejections can also be handled in bulk.