Step 1 - Log in to Your 3Play Account
Open a new browser window and log into your 3Play Media account.
Step 2 - Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
Step 3 - Select Service
Under Choose Main Service select Transcription & Captioning.
Step 4 - Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 5 - Select Turnaround Service Level
Next, select the desired turnaround service level.
Step 6 - Glossary of Terms/Cheat Sheet (optional)
After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.
Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.
Once a cheat sheet has been provided, click Next.
Step 7 - Order Additional Services optional
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
After selecting additional services, click Next.
Step 8 - Select Your Box account
Once you have selected your Box account, choose which files you want to order services on, then click Add Files.
Step 9 - Select the Folder Location
Note: The folder must not be private, or files will not show up when trying to order.
Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.
Step 10 - Review Order and Cancellation Policy
Review your order summary.
If you notice in your summary you would like to if you would like to change the destination folder, turnaround time, service type, or selected media files please go back and make the desired changes BEFORE clicking Place Order
Read the cancelation policy and check the box acknowledging that you have read the policy.
Step 11 - Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.
Once your file has finish processing, whichever favorite format is chosen when setting up the integration, will then be uploaded to the 3play_deliverables folder, in the linked Box account.