Step 1- Click Order Services
After logging into 3Play Media, click Order Services located on the upper, left-hand side of the My Files page.
Step 2- Select Service
Under Choose Main Service select Transcription & Captioning.
Step 3- Select Language
After selecting the service, select the language spoken within the media files that will be submitted for this order. Please select the language spoken (or predominately spoken) within the media files for this order.
Selecting a language solely pertains to the transcription and captioning service.
IMPORTANT: This is not how a language is selected for ordering translation services.
Click for more information regarding Translation services
Step 4- Select Turnaround Service Level
Next select the desired turnaround service level.
Click for more information regarding turnaround service levels
Step 5- Glossary of Terms/Cheat Sheet (optional)
After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.
Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.
Click for more information regarding default project-level and folder-level cheat sheets
Once a cheat sheet has been provided, click Next.
Step 6- Order Additional Services optional
Next select any additional services to be applied to this order.
The services that are available are caption placement and audio description.
Please note that these services will only apply to video files within the order. A mix of video and audio-only can be uploaded together however any these additional services when ordered for audio-only files will be rejected without costs being incurred.
After selecting additional services, click Next.
Step 7- Add Media Files from Linked Dropbox Account
Select the linked Dropbox account from the list of linked accounts or upload methods:
Choose the files from the Linked Account window that appears:
Select the files you want to order, then click Add Files and Next
Step 8- Select Folder
Create a new folder for where the media files for this order will reside or select an existing folder to store these orders.
Please note that files can be moved between folders within a 3Play Media project even before services are complete.
Click for information regarding how to move files to different folders
Step 9- Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.
Once your file has finish processing, whichever favorite format is chosen when setting up the integration, will then be uploaded to the 3play_deliverables folder, in the linked Dropbox account.
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