This article explains how to order captions and other 3Play Media services for recorded videos in a Cvent account. More information about captions for Cvent livestreams can be found in this article.
Step 1 - Click Order Services
After logging into your 3Play Media project, click on Order Services located in the upper left-hand corner of the page.
Step 2 - Choose Main Service
Select the default service English Transcription and Captioning to have 3Play Media create your captions from scratch. If you already have a transcript that you would like 3Play Media to sync with a Cvent asset, select Alignment, here is more info on Alignment. Automated Speech Recognition (ASR) is also an option.
Step 3 - Select Turnaround Time
Next set your turnaround service level and click Continue.
See more information on turnaround service levels.
Step 4 - Glossary of Terms/Cheat Sheet (optional)
After selecting a turnaround service level, check the box to include a glossary of terms/cheat for this order.
Note that cheat sheets are optional so click Next should a cheat sheet not be necessary.
Provide correct spellings of product names, people, technical vocabulary, acronyms, and other terminology occurring in the content that is unique, propriety, or not widely known to better help with the transcription process.
Please note that the purpose of cheat sheets is not to provide instructions to inform the transcription process but only for providing spellings that are not easily researchable or cannot be inferred by content itself.
Cheat sheets can be attached as a 3mb PDF or in a 500 character limit note.
Click for more information regarding default project-level and folder-level cheat sheets
Once a cheat sheet has been provided, click Next.
Step 5 - Select Add-On Services: Audio Description & Vertical Caption Placement
Check the box next to Add Audio Description and/or Add Caption Placement under Add-On Services to order these services.
Audio Description
Once the box Add Audio Description is checked select one of three options: Standard Audio Description, Extended Audio Description, or Use 3Play’s Recommendation.
Learn more about the difference between Standard and Extended Audio Description here.
If you are unsure as to whether your video will require Standard or Extended Audio Description, you can opt to Use 3Play’s Recommendation. Learn more about using 3Play’s Recommendation here.
See more information regarding Audio Description
Vertical Caption Placement
Check the box Add Caption Placement under Add-On Services to also include this in the order.
See more information regarding vertical caption placement
Click Next.
Step 6 - Select Cvent Video(s)
Click Choose Files in the Cvent box.
Select the Cvent video(s) to upload. 
Click Add Files.
Step 7 - Select Folder Location
Select an existing folder to upload your content to or create a new folder for this batch.
Once a folder has been selected click Continue.
Step 8 - Review and Submit Order
Please review the services and turnaround times requested on the Finalize Order section of the form. Read the cancellation policy that displays on the right-hand side of the Finalize Order page.
After reviewing the order and cancelation policy click Submit to complete the ordering process.
Upon completion of the transcription process, the captions will be sent back automatically to the Cvent asset if Postback Captions is enabled within the linked account's settings. View step 4 of the Cvent integration setup article to learn more about Posting back Captions.
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