Zoom: Required Settings for Zoom Hosts and Participants (Meetings and Webinars)

This article is intended to help prepare both meeting hosts and meeting participants set up and experience 3Play Media's captioning in Zoom meetings and webinars. 

If you need help linking your 3Play Media accounts, follow the directions on the article here.

For Hosts (Meetings)

Before scheduling a meeting that needs captions, navigate to a web browser and head to zoom.com. Sign into zoom and navigate to My Account -> Settings -> In Meeting (Advanced).

Navigating to Zoom settings

Turn on “Allow hosts to live stream their webinars” and check “Custom Live Streaming Service.”

Note: You must click the toggle button beside "Allow live streaming the meetings" to the on position to see the submenu options below:

Turning on live streaming and the ability live on custom streaming server, and saving the changes.

 Make sure to check "Custom Live Streaming Service" and press Save. 

For Hosts (Webinars)

Before scheduling a meeting that needs captions, navigate to a web browser and head to zoom.com. Sign into zoom and navigate to My Account - Settings -> Webinar Settings -> In Webinar Settings -> Edit -> Allow Live Streaming the Meetings.

Settings dropdown in Zoom

In Webinar Settings, where one can select allow live streaming and custom live streaming service

 

Please click "Custom Live Streaming Service" then click save.

All Participants:

All hosts and participants must have the closed captions button turned ON in order to set up or view captions in Zoom events. This setting is turned on by default for all Zoom users, and can also be found in My Account > Settings > In Meeting (Advanced).

Turning on closed captioning for Zoom meetings and webinars in the Zoom settings

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