Zoom: Schedule Live Auto Captioning for a Zoom Webinar

Follow the steps below to schedule Live Auto Captioning for a Zoom Webinar once it has been scheduled within Zoom and once Zoom has been linked to your 3Play Media project.

In order to be able to schedule Live Auto Captions within 3Play Media you must be the Host of the Zoom Webinar!


Getting Started

Before starting the meeting, navigate to a web browser and head to zoom.us. Sign into the Zoom account that has the meeting scheduled and navigate to Account Management -> Webinar Settings -> In Webinar Settings.

Turn on “Allow hosts to live stream their webinars” and check “Custom Live Streaming Service”.

Note: you must click the toggle button on to see the submenu options below


Step 1- Copy Caption API Token for Zoom Webinar

After scheduling a webinar, start the webinar and click the CC Closed Caption button.

Note: Even if your webinar is scheduled for a future date, you can "start" the webinar to complete these steps, then end it.  Webinars can be started/stopped in advance as many times as you want — they will remain scheduled for the specified date unless you click "Delete" on the webinar details screen.

Click "Copy the API token".

Step 2- Click Live Auto Captioning

Navigate to your 3Play Media account and click Live Auto Captioning.

Under the Schedule New Event section on the right, select your Zoom integration.

Step 3- Schedule Webinar in 3Play

The webinar that was just scheduled in Zoom will display.
Check the box of the Zoom webinar that needs Live Auto Captioning, enter a start time and date, and click Submit.

Note: If the event is scheduled greater than 5 minutes in the future, the event settings may be edited:

Live Auto Captioning: Edit 3Play Event Settings

Step 4- Paste Caption API Token for the Zoom Webinar

You should now see this webinar under the Scheduled Live Auto Captioning Events section of the Live Auto Captioning page.

Paste the Caption API Token from Step 1 into the Caption Ingest URL field, then click Update.

Step 5- Begin Webinar and Stream to 3Play

Once it's time to begin your webinar, start it up in Zoom and click More > Live on Custom Live Streaming Service.

Important: You must do this at or shortly after the Live Event start time scheduled in 3Play.  If the event in 3Play is scheduled for 3:00pm but you perform this step at 2:58pm, it will not work.

Step 6- Enter Live Stream Credentials When Prompted

You will be prompted for a Stream URL and Stream Key, which can be found on your Live Event Details page in your 3Play account.

The Live Streaming Page URL can be used if you wish, but has no impact on your captions.  Zoom does require you to enter a url here, but it can be any valid url at all.

Captions should now appear within approximately 60 seconds.

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