Zoom: Schedule Live Auto Captioning for a Zoom Webinar

Follow the steps below to schedule Live Auto Captioning for a Zoom Webinar once it has been scheduled within Zoom and once Zoom has been linked to your 3Play Media project.

Step 1- Schedule a Live Auto Captioning Event

Navigate to your 3Play Media account and click Live Auto Captioning.

Navigate to live auto captioning in the 3Play Media account system

Under the Schedule New Event section on the right, select your Zoom integration.

Click on Schedule new event on the right for the linked Zoom Account


Step 2 - Schedule Webinar in 3Play

The webinar that was scheduled in Zoom will display.
Check the box of the Zoom webinar that needs Live Auto Captioning, enter a start time and date, and click Submit. 

NOTE: The scheduled time for the Zoom webinar will appear as the default time displayed in 3Play, but any time can be selected. The time selected here will be the earliest that 3Play Live captions can be used on this webinar. This is the time that the 3Play live server will become available, and if a time for the captioning event is set after the start time of the webinar, the captions will not be available at the start of the Zoom webinar. In order to make sure everything is up and running in time for the participants to enter the webinar, it is best to schedule the 3Play captioning event at least 5 to 15 minutes before the scheduled time of the Zoom webinar. Scheduling live auto captions for a particular webinar at a date and time in 3Play Media

Note: If the event is scheduled greater than 5 minutes in the future, the event settings may be edited:

Live Auto Captioning: Edit 3Play Event Settings

Events are scheduled using Eastern Time unless the Time Zone Module has been activated and a new timezone has been configured at the user level

Step 3 - Copy Caption API Token for Zoom Webinar

After scheduling both the Zoom webinar, and the 3Play Live Captioning Event, start the webinar and click the CC Closed Caption button.

Clicking on closed captions in the active Zoom Webinar

Click "Copy the API token".

Clicking on 'Copy the API Token' in the pop-up that appears after clicking on closed captions in the Zoom Webiner

Step 4- Paste API Token for the Zoom Webinar into 3Play

This webinar should appear under the Scheduled and In Progress Live Auto Captioning Events section of the Live Auto Captioning page.

Paste the API Token from Step 1 into the Caption Ingest URL field and click Update.

Paste the text into the API token field in 3Play Media for that captioning event

Step 5- Live Stream Webinar and Begin Captioning!

Once it's time to begin the webinar, initialize the webinar in Zoom and once the client is active, click More > Live on Custom Live Streaming Service.

Important: You must do this at or shortly after the Live Event start time scheduled in 3Play. If the event in 3Play is scheduled for 3:00pm but you attempt to go live at 2:58pm, the 3Play live server will not be ready and webinar will not be able to go live. Please wait until the 3Play Live captioning event start time to try again, and refer to the instructions in Step 2  of this article. 

Clicking on the More button and Go live on custom streaming service


Step 6- Enter Live Stream Credentials When Prompted

You will be prompted for a Stream URL and Stream Key, which can be found on your Live Event Details page in your 3Play account. After going live, a web page will open up and ask for these details, which can be found on the 3Play Live event in the 3Play account system. For Live streaming page URL, enter 3playmedia.com or any website. Make sure that you start this field with 'https:/' or 'http://' as Zoom will not recognize the URL otherwise. This field is required but the value has no bearing on the zoom meeting or the live captions. 

Page that appears for Zoom after going live when the Stream URL, Stream Key, and Live Webinar URL are still required

Place to copy and paste the 3play event's stream url and stream key from the 3play media captioning event

Captions should now appear within approximately 5-10 seconds.

If you get a message from Zoom such as the one below saying "Unable to live stream to the custom service", please confirm the correct Zoom API Token was pasted into 3Play in Step 4. If so, Zoom is likely encountering high traffic, and captions will likely appear within a minute or two.

Zoom error: Unable to live stream to the custom service

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