Translation: Create Your Translation Profile

Translate captions transcripts

In order to submit your English transcripts for translation, you must first create and configure your translation profile.

The translation profile is key to the success of your translation. It aims to provide context around your content by clearly communicating to your translator what your business is about, the voice of your brand, and the style in which you’d like to communicate to customers.

Once your English transcript has been completed by 3Play Media, you can submit the transcript for translation. Before submitting your first translation request, you will be directed to set up your translation profile if you have not yet done so.

Step 1- Click Settings

Captioning Transcription Settings 3Play Media Account

Step 2- Select Translation Profile

Translation Profile

Step 3- Choose your vendor

You will need to choose from either Gengo or Dotsub to translate your content.

Gengo translation provider

Gengo offers translation into 24 languages and provides a choice of three service levels for quality and pricing. All charges will be calculated per word of a file.
Learn more about Gengo

Here is some information about their quality policy.

Gengo Translation Review

The Gengo workflow allows you to review translations before they are finalized. The review option allows you to provide feedback and request a revision if the translation is not of a high enough quality within 168 hours of the translation being completed. Translations are in the translation review state for five days. If no action is taken in five days when the file is in this state the translation automatically finalizes.

Gengo Translation Review tool for 3Play Media


Dotsub translation provider

Dotsub is a translation provider that focuses mainly on video subtitles and offers translation into nearly 500 languages and dialects. Dotsub offers one service level, and all charges will be calculated per minute of video.

Learn more about Dotsub

Step 4- Describe your business

Provide a brief description of your business and a link to your website.

Example: We are a travel site that helps homeowners list and rent their vacation properties. Travelers come to our site to find, compare, and book rental homes for their vacation.

Step 5- Describe your audience

Indicate the purpose of your content and your audience.

Example: Is it customer-facing, for investors, staff, etc.? 

Step 6- Describe your brand's voice

In this section you will need to specify the overall tone, if you want a literal translation vs. a cultural/conversational translation, and grammar consistency.

Step 7- Provide samples

Provide links to sample product pages, FAQ pages, etc. to give the translator a point of reference. You can also provide past translations. Even snippets or short paragraphs are helpful for maintaining consistency.

Step 8- Provide a glossary 

A Glossary helps your translator maintain consistency throughout your document by using the same translation for specified terms/phrases. 

In this section provide Company Branding to remain consistent and a list of terms and/or phrases that need to be translated consistently.

Step 9- Click Save Changes

After you have filled in all sections of your Translation Profile, click Save Changes.

Save Changes for translation profile


Have more questions? Submit a request


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