In order to submit translation requests, a Translation Profile must first be created.
The translation profile is key to the success of a translation. It aims to provide context around the content by clearly communicating to the translator what your business is about, the voice of your brand, and the style in which you’d like to communicate to your customers.
Once a 3Play Media file has been completed, you can submit the transcript for translation. However before submitting your first translation request, you will be directed to set up your translation profile if you have not yet done so.
Follow the steps below to create a Translation Profile
Step 1- Click Settings
Click Settings located in the upper, right-hand corner of the account system page.
Step 2- Select Translation Profiles
Click Translation Profiles located on the left-hand side of the Basic Settings section.
Step 3- Click + Create Translation Profile
Click + Create Translation Profile
Step 4- Name the Profile
Create a name for this translation profile.
Step 5- Describe Your Business
Provide a brief description of your business and a link to your website.
Example: We are a travel site that helps homeowners list and rent their vacation properties. Travelers come to our site to find, compare, and book rental homes for their vacation. www.mycompanyname.com
Step 6- Describe Your Audience
Indicate the purpose of your content and your audience.
Example: Is it customer-facing, for investors, staff, etc.?
Step 7- Describe Your Brand's Voice
In this section you will need to specify the overall tone, if you want a literal translation vs. a cultural/conversational translation, and grammar consistency.
Step 8- Provide Samples
Provide links to sample product pages, FAQ pages, etc. to give the translator a point of reference. You can also provide past translations. Even snippets or short paragraphs are helpful for maintaining consistency.
Step 9- Provide a Glossary
A Glossary helps your translator maintain consistency throughout your document by using the same translation for specified terms/phrases.
In this section provide Company Branding to remain consistent and a list of terms and/or phrases that need to be translated consistently.
Step 10- Click Create Translation Profile
After all sections have been completed, click Create Translation Profile.
Select either Gengo or DotSub as the project's default translation vendor.
The default vendor can be changed however during the process of ordering a translation.
Note: Gengo should not be selected for Medical or Legal subject matter. If you have Medical or Legal material please select DotSub as your translation provider.
See below for more information regarding DotSub and Gengo
Once you have selected the default translation vendor, click Update Vendor Information.
DotSub is a translation provider that focuses mainly on video subtitles and offers translation into nearly 500 languages and dialects. DotSub offers one service level, and all charges will be calculated per minute of video.
Gengo offers translation into 24 languages and provides a choice of three service levels for quality and pricing. All charges will be calculated per word of a file.
Here is some information about their quality policy.
Gengo Translation Review
The Gengo workflow allows you to review translations before they are finalized. The review option allows you to provide feedback and request a revision if the translation is not of a high enough quality within 168 hours of the translation being completed. Translations are in the translation review state for five days. If no action is taken in five days when the file is in this state the translation automatically finalizes.
Multiple Translation Profiles can be created within one project.
When a new Translation Profile is created the new profile automatically becomes the default translation profile. When ordering a translation, the default Translation Profile will be selected but can be changed to another profile during the ordering process.
Follow the steps below to change the default Translation Profile...
Step 1- Navigate to Translation Profiles
Click Settings located in the upper, right-hand corner of the account system page. Click Translation Profiles within the Basic Settings section located on the left-hand side of the Settings page.
Step 2- Locate Translation Profile
Identify the Translation Profile you would like to set as the default.
Step 3- Click Make Default
Click Make Default to set this as the default Translation Profile.
From this view an existing Translation Profile can also be edited or deleted if desired.