Once media has been uploaded follow the steps below to request captions within MediaSpace.
IMPORTANT note regarding the Module Configuration: autoApprove
Before requesting captions it is a best practice to know if your MediaSpace Module autoApprove configurations are or are not enabled.
When a user clicks Request Captions for a video (see step 6 below), what happens next depends on how the MediaSpace Module Configuration Options were set up….
- If autoApprove is enabled for the module, the caption order will be immediately sent to 3Play for processing and no further actions are required.
- If autoApprove is not enabled for the module, the caption order will move to a pending state and then must be approved by a user role with approval access enabled to complete the request process.
Step 1- Click My Media
Click on My Media.
Step 2- Select Media
Click on the video you want captioned.
Step 3- Click Edit
After selecting the video, click Actions located at the bottom righthand corner of the video and from the drop down menu that appears click Edit.
Step 4- Select 3Play
On the Edit page, click the 3Play tab to view an order form where captioning services can be requested.
Note: If captions have already been requested for this video, the status of that request will replace the order form.
Step 5- Select Turnaround Service Level
Select a turnaround service level from one of the three options:
Standard- 4 business days
Expedited- 2 business days
Rush- 1 business day
Step 6- Click Request Captions
Once a turnaround service level has been selected click Request Captions.